Managed Services Articles

  1. “Healthcare IT Guy” Shah Tells Solutions Providers How To Get — And Keep — A Prospect’s Attention
    8/17/2015

    During his keynote at the Smart VAR Healthcare Summit, Shahid Shah, known as the “The Healthcare IT Guy,” offered advice on how to start a conversation that gets the attention of a healthcare IT prospect — and how to keep the conversation going.

  2. How To Sell Your Field Service Clients On The Value Of Software
    8/17/2015

    How can you sell your field services clients on the real value of management software? An infographic from The Service Manager (TSM) provides a quick comparison between manual processes and field service management software that can prove useful in the selling process.

  3. Managed Services, Backup And Recovery, And Networking News From July 2015
    8/14/2015

    Each month, Business Solutions reports news on business in the channel. This month in managed services, backup and recovery, and networking news, StorageCraft unveils a new cross-platform BDR, Seagate announces hybrid cloud data protection solutions, Tigerpaw and LabTech announce integration, Red Hat introduces its certified cloud and service provider program, LogicNow releases MAX ServiceDesk 2.2, Sophos acquires Reflexion Networks, Nimble Storage expands it enterprise-grade capabilities, and D&H and XYZ Printing team to bring 3D printing to education.

  4. Verizon Report Can Shed Light On Why Your Prospects Avoid Outsourcing IT
    8/13/2015

    A report from Verizon Enterprise Solutions highlights the changing landscape of IT outsourcing and addresses building partnerships that fit the digital era.

  5. CompTIA ChannelCon: MSP Thought Leadership
    8/5/2015

    This week I’ve been at CompTIA’s ChannelCon conference in Chicago. Talking with attendees and listening to speakers, I discovered a theme I’d like to share. At ChannelCon, the organization’s president and CEO Todd Thibodeaux took to the stage Tuesday morning to deliver his state of the industry keynote. During his presentation he shared some keys to success in managed services and one of them was to get your customers on a transition plan. That is, he said that it’s unlikely you’ll be able to shift your customers from break-fix to the as-a-Service model quickly. “Getting them to go from 1 to 10 won’t work,” he said. Rather, work with each to establish a timeline for transition. It might take a while.

  6. Connecting Client ICD-10 Needs To Concrete IT Service Offerings
    7/31/2015

    IT solutions providers should make sure not to miss a growing opportunity to upsell service offerings while the ICD-10 deadline hasthe coding system top of mind with their clients.

  7. Use IT Client Outcomes To Show Others How To Leverage Tech: An Allscripts Example
    7/28/2015

    Learning to create patient-centered solutions and respect clinician needs should be central to your health IT solutions provider’s development goals. Unfortunately, it’s entirely too easy to roll from one successful project to the next without implementing the lessons and perspectives garnered in the process.

  8. CompTIA ChannelCon Focuses On Critical IT Channel Transitions, Strategies
    7/27/2015

    CompTIA ChannelCon 2015’s focus, Aug. 3-5 in Chicago, is the evolving IT channel.

  9. Addressing Headcount In Managed Services
    7/24/2015

    VARs looking to make the transition to managed services need to overcome some hurdles. We’ve been writing about them for a while now. Cash flow, training, a different sales methodology, selecting the right automation tools, etc. Another hurdle is running an efficient business. With that in mind, here’s a tough pill for many to swallow: Many VARs who have historically been project-/break-fix-based probably have a headcount issue.

  10. 451 Research Reveals Drop In Cloud Pricing
    7/23/2015

    According to the latest 451 Research Cloud Price Index, while on-demand pricing has dipped just 2.25 percent since October 2014, there has been a 12-percent reduction in costs for enterprises that are willing to negotiate and commit. By Christine Kern, contributing writer

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