Managed Services Articles

  1. Top 5 Help-Desk Productivity Killers
    6/3/2016

    In today’s marketplace, customer help-desk services are crucial to the survival of any enterprise. But making these services efficient and timely, while reducing redundancy, poses a particular challenge.

  2. Surefire MSP Strategies For Pricing, Bundling, And More
    6/2/2016

    Switching from the break/fix model to managed services isn’t easy, but it certainly is worth the effort. That was the message delivered by participants of the Surefire MSP Strategies For Pricing, Bundling, & More panel held as part of the Channel Transitions VAR/MSP Executive Conference held June 2 in Philadelphia.

  3. Managed Services, Backup And Disaster Recovery, And Networking News
    5/31/2016

    RapidFire Tools announced recently the release of Reporter, a new stand-alone, virtual appliance that MSPs can use to fully automate regularly scheduled Network Detective IT assessments for their clients. The new software appliance is available as a $29/month add-on for Network Detective subscribers; it is used to remotely schedule the running of any Network Detective scan and automatically generate any of the fully brandable reports included with most of the individual module subscriptions.

  4. Why IT And Marketing Should Be Best Friends
    5/23/2016

    Some may call IT a tug-of-war between two opposing forces within an organization. By Rick Delgado, contributing writer

  5. Only 16% Of Teachers Say Their Schools’ Tech Integration Deserves An ‘A’
    5/23/2016

    Schools are falling short on tech implementation, despite billions spend in investments. By Christine Kern, contributing writer

  6. IAOP 2016 Global Outsourcing 100 List Recognizes Excellence
    5/20/2016

    Accenture, Aegis, Shinetech Software among leaders for 2016. By Christine Kern, contributing writer

  7. Data Breach Affecting 59K Announced By Ohio Mental Health Department
    5/20/2016

    The Ohio Department Of Mental Health And Addiction Services (OhioMHAS) has announced a wide-reaching breach to affected patients. By Megan Williams, contributing writer

  8. BMC Receives Full FedRAMP Authorization Certification For Remedy OnDemand
    5/19/2016

    List of FedRAMP approved MSPs now growing. By Christine Kern, contributing writer

  9. OIG Finds 129 Medicare Security Gaps
    5/17/2016

    The OIG, the nation’s largest office dedicated to combatting waste and fraud within HHS programs, has released its review of Medicare contractors for fiscal year 2014. While some improvements were found, overall, most contractors have room for growth.

  10. Arm Your Payments Clients With DDoS Attack Protection
    5/13/2016

    Eight out of 10 companies that adopted IoT suffered DDoS attacks.