Managed Services Articles

  1. Worse Than Sticks And Stones: Pay Attention To Customer Reviews
    1/8/2015

    Client reviews posted on the Internet have taken a prominent role when customers — or patients or students — determine where to spend their money. An article by CNN highlights the lengths that consumers will go to research the best chance at a good experience.

  2. Finding The Best Charts And Graphs For The Job
    1/8/2015

    Solutions continue to offer more and better options for displaying data — a data representation that provides the information or comparison you are looking for can be the difference between having data and using data.

  3. Managed Services: Ignore The Little Voice Telling You "You Can't"
    1/7/2015

    If you’re still on the fence about diving head first into services or making it a bigger part of your business, you’ve probably got a handful of concerns that are causing you to hesitate. In a recent survey of some of our readers, we asked them to share what challenges they had to overcome in the first six months of offering managed services. I want to share these with you so you realize that you aren’t unique. If you read our managed services articles and think, “that might work for him, but we’re different,” you’re flat out wrong. Common initial obstacles shared by respondents include

  4. 5 Leadership Qualities That Inspire
    1/7/2015

    Great leaders are not born; they are made. This statement introduces a white paper from ConnectWise entitled Discover Your Inner Leader. In the paper, you will find traits that will help you lead — or become a leader — of your IT solutions provider business. And, you may notice, these traits are common to all leaders.

  5. Field Service IT News For VARs — January 7, 2015
    1/7/2015

    The news includes predictions for the wearable market, how GPS technology can prevent theft of heavy machinery, and the uses of video and Big Data to protect commercial drivers in litigation.

  6. What Will Help Your Field Service IT Clients Enhance Customer Experience?
    1/7/2015

    Research company Software Advice’s 2014 IndustryView repor “Customer Preferences for Residential Services Software” found 58 percent of those surveyed say they would be more likely to hire a residential services company if the company used technician-tracking technology.

  7. Technology-Enhanced University Education: How IT Solutions Providers Can Make Their Mark
    1/7/2015

    Ithaka S+R's study on technology-enhanced education at Public Flagship Universities, shows administrators at universities are looking to utilize technology-enhanced education to provide relief for space constraints, improve time-to-degree completion rates, fulfill outreach missions, and improve student learning.

  8. Vawtrak Malware Takes A “Crimeware-As-A-Service” Approach
    1/7/2015

    The dangerous banking trojan Vawtrak continues to make the rounds online. The main goal of the malware is to harvest online login credentials for various financial institutions, injecting a dynamic-link library (DLL) file into the browser process, making it easier for the Vawtrak program to first initiate a transfer out of the victim’s account and then hide any evidence that the transfer occurred.

  9. Manufacturing And Warehousing IT News For VARs — January 7, 2014
    1/7/2015

    The news includes strategies for entering the cloud market and for a secure enterprise mobility strategy. Articles also include information on emerging threats to data security.

  10. 6 Percent Of Data Centers Account For 52 Percent Of The Market
    1/6/2015

    Data from 451 Research’s Datacenter Knowledge Base (DCKB) has found that the global colocation market had a run rate of more than $25 billion in revenue — with 6 percent of data center firms accounting for more than half of global revenue.

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