Premium Content From ASCII Members

  1. What Every Financial Services IT Solutions Provider Needs To Know About Cybersecurity
    1/7/2015

    Most IT organizations (both in house and outsourced) that support financial services businesses tend to look to regulations as their rulebook to ensure security and keep the auditors off their backs. However, I take a different approach. Not only should the IT organization support the institution’s fiduciary responsibilities but also assist with keeping the company’s name out of negative press due to a breach or data leakage.

  2. 5 Warnings About Jurisdiction And Cloud Storage
    12/5/2014

    Technology and law are two things that can never seem to get on the same page. Technology moves at such a rapid pace that the law can never seem to catch up. Now, mix in the advent of cloud storage and the complexities begin to mount. Cloud storage has spurned a global phenomenon where your clients data can be housed anywhere in the world. Without even knowing it, your clients data stored in the cloud can be subject to local, national and even international laws.

  3. 3 Reasons That Justify Raising Your Rates
    9/5/2014

    This is another in the arsenal of tough lessons that most small business owners learn — charging your customers more. It isn’t unusual to be very nervous about raising your rates for fear you will lose a client. In an ideal world, best practices would dictate that you raise your rates every year.

  4. 7 Things Your Antimalware Offering Must Do
    9/4/2014

    You would be hard pressed to find an IT professional who does not offer an antivirus solution to their clients; but it is just as crucial to have a solid antimalware offering for your users. 

  5. 3 Ways To Build Wealth With The As-A-Service Business Model
    7/25/2014

    On my way to work I pass a billboard advertising the Connecticut Lottery.  They now have two games available with a ”win for life” top prize — very tempting until you look at the odds of winning.  Every day I play a different type of game — my “win for life”' strategy is based on recurring revenue streams in my managed IT services business.

  6. Adding These 3 Services Will Build Stickier Customer Relationships
    7/9/2014

    One of the toughest things that any business owner will run into is, “How do I give more value and keep my customers coming back for more? What can I do to keep the relationship going?” If you are a large, big box company, you have worked the process to an art form. To a small or medium business owner that sells widgets, the challenge can be tough. How do you add value to the transaction (bigger sale) or add value to the relationship (more purchases more frequently)?

  7. 7 Reasons NOT To Offer Service Package Options
    7/3/2014

    When I started Triada Networks in 2008, I had to decide which billing model made the most sense for me. Since I knew that I didn’t want to trade dollars for hours, fixed-price plans seemed to make the most sense, which ultimately led me to embrace the concept of managed services. By Raffi Jamgotchian President/CTO of Triada Networks

  8. How To Fire A Client
    7/2/2014

    As a business owner, one of the hardest things I have had to learn is when it is time to fire a client. I know that I am not the only business owner to face this challenge. The need to find and retain clients is driven by the crucible of those early days when you did not have very many clients — when the business was struggling to survive. One cannot abide to lose a client — even if they are a lousy client. You fret and worry, maybe if you do a better job next time around they will pay their bills on time or be less argumentative?

  9. 5 Ways Cloud Services Are Forcing Your Business To Change
    5/22/2014

    Clouds! Public! Private! Hybrid! Buzzwords ... and more buzzwords! Let’s face it, cloud computing has arrived, and is not going anywhere. Sure, we had the same technologies “back in the day” (think: mainframes, where access was remote and not on-premise, and secure) and today, everyone professes to have a “cloud” solution.

  10. How To Bundle And Price Managed Services
    5/21/2014

    Sometimes a client will ask me, “What computer should I buy?” I can only answer that question with a series of other questions about their unique computing needs and preferences. If I ask another IT service firm how they bundle and price their managed services plans, I hear entirely different options and pricing from my own plans. Each client is unique in terms of their buying patterns, just as each business owner is unique in their pricing structure.

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