Retail Articles

  1. Are Retail VARs Missing The Customer Experience Bandwagon?

    BSM's Jim Roddy reports two trends from  Retail’s BIG Show, hosted by the NRF in New York City last week: one, the top issue retailers care about today is enhancing the customer experience, and two, channel executives told me they believe more  than 90 percent of retail resellers aren’t helping their clients enhance the customer experience.

  2. What Retail VARs Missed At NRF 2014

    NRF wrapped up the other day in NYC’s Jacob Javits Convention Center. I’m sure every exhibitor on the floor could tell you how or why they have some new innovation that will reshape the industry. Most are just buying into their own marketing hype and are self-delusional. I was on the lookout for the information and news that would matter most to retail VARs. Following are some of my notes from the show. 

  3. Retail IT News For VARs — January 15, 2014

    Last week, the Department of Homeland Security issued a POS malware alert. Also in the news, surveys show mobile technology is retailers’ top priority, and a survey shows the majority of businesses experience significant technology failures, but most don’t quantify their impact.

  4. Retail VARs: Show Some Appreciation!

    Many of these columns include my strongly recommending, no, urging, you to take action on adopting new technologies or adjusting your business model to include more recurring revenue. This month, I’d like to take a break to put a spotlight on what I think are some impressive actions and to publicly hand out some kudos.

  5. Point Of Sale And Payment Processing News From December 2013

    Each month, Business Solutions reports news on business in the channel. This month in Point of Sale and Payment Processing news, Lavu iPad POS introduces pizza ordering tools, StrandVision enhances its digital signage service, Seiko launches a new receipt printer, Harbortouch  adds new functionality, CUSTOM presents a tablet POS solution, APG Cash Drawer adds the Stratis Tablet Holder, and iTesso teams with Merchant Link.

  6. What VARs Should Take Away From Retail’s BIG Show and EXPO

    Retail’s BIG Show and EXPO is filled with insights for the IT Channel, with candid perspectives on technology needs and the role technology plays — or should play — in retail. The event, hosted by the National Retail Federation (NRF) and billed as the world's leading retail event, is being held Jan. 12-15 at the Javits Convention Center in New York City, preceded by a Super Saturday event on Jan. 11. 

  7. It's Time To Respect The 'Free' POS Model

    As we wrap up our February issue, which includes a feature article on a NYC-based VAR doing quite well selling Harbortouch, I thought about how many resellers we've spoken with in the past couple years who've embraced the Harbortouch model of "free" POS. The booing still exists, primarily from companies in the channel that made their livings off of high margin sales, but I hear a lot more cheering than anything else nowadays.

  8. 4 Mobile POS Mistakes To Avoid

    Bill Breed, sales manager at High Meadow Business Solutions, provides a list of common mistakes resellers make when providing mobile POS systems to their customers.

  9. Why Now Is The Right Time To Sell Backup & Recovery To Retailers

    If you're a retail IT VAR interested in adding recurring revenue sources to your line card, listen up. In the world of managed services, one of the leading, most profitable offerings is backup and recovery, or BDR (backup and disaster recovery), or business continuity. While speaking with some BDR experts for an upcoming magazine article, editor Jay McCall added in some questions about BDR opportunities in the retail vertical. Their responses should make retail IT VARs excited.

  10. Retail IT News For VARs — January 8, 2014

    The news includes NRF’s appeal of the recent $5.7 billion swipe fee settlement, a forecast that the predictive analytics market will grow to $6,546 million by 2019, and a study that shows m-commerce is contributing to increasing online sales.

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