Premium SMB Content

  1. A Smarter Approach To School IT Management
    5/2/2013

    The Old Adobe Union District in Petaluma, CA is a school district consisting of four elementary schools and around 2,000 students. Between all of the schools, there are over 700 machines. Larry Black, the sole member of the IT support staff, oversees all of the machines. “We just needed a strong antivirus that could help protect machines from inexperienced users.”

  2. Helping SMBs Institute Smart, Secure, Scalable Storage
    4/15/2013

    Data volume is growing exponentially year over year in the small and midsize business (SMB) space. Emails never stop coming in or going out, shared files continue to grow, and documents must be retained for legal compliance. As SMBs continue to become increasingly aware of their storage needs and wants, and as the amount of data they need to store continues to grow, value-added resellers (VARs) can take advantage of the resulting business opportunities.

  3. Managing Mobile Devices: The New MSP Opportunity
    4/12/2013

    Just as it’s hard to imagine banking without ATMs, computer users eventually will look back and wonder how they ever got by without smartphones or tablets. Network-connected smartphones, notebooks and tablets, according to analysts, will reach 15 billion worldwide by 2015 — more than double the planet’s projected population. Mobile phones in 2013 will surpass PCs in connecting to the Internet, analysts predict. As of 2012, the number of smartphones in use worldwide had passed 1 billion.

  4. Growing Your IT Support Business By Becoming A Managed Service Provider
    4/9/2013

    If you are reading this, chances are you’re the owner of a small to medium sized business (SMB) quickly reaching the limits of what you can do with your current break/fix model and you are keen to know where you can go from here. That or you’re more than happy with your break/fix business and are curious to know what exactly we think is wrong with it. Either way you’ve come to the right place.

  5. Accel Takes MSP Automation To The Next Level With N-able
    4/4/2013

    N-central’s Automation Manager not only gives Accel greater efficiency and a way to reduce IT errors well in the future, but also delivers a path toward stronger profits. As automation scripts are written, the MSP is able to leverage them for both managed services customers and break-fix clients – allowing the firm to save technician time while still billing standard fees for the services provided.

  6. Software Developers Gain Unique Value-Add Tied To Merchant Processing
    4/4/2013

    DonateWiseNOW is a first-to-market technology enabling micro-donations during card transactions at the POS for SMB merchants. For software developers, this functionality is a way to differentiate and earn additional recurring revenue from donations made.

     

     

     
  7. Scaling Managed Services With A Third-Party NOC Partnership
    3/18/2013

    How MSPs can achieve faster returns on investment, raise overall service quality and reduce development costs.

  8. Give Back Programs Vs. Micro Donations At The POS
    3/13/2013

    Charitable Partnering in the Payment Industry Done Right! It’s everywhere we look these days, the poster supporting this charitable cause or the other. There are so many programs but they are not all created equal.

  9. IT Service Provider Client Advocacy And Benchmarking Study
    3/12/2013

    In February 2013, Client Heartbeat conducted a client advocacy study which included IT service providers in Australia, Europe and America. The study surveyed 3,500 small businesses within the client bases of these providers.

  10. Helping SMB Customers Select Online Backup Services
    3/11/2013

    A checklist for VARs and MSPs to build trust and determine specific online backup solution that is best for their clients.

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