Premium SMB Content

  1. The Dynamics Of Change In The Managed Services Marketplace
    5/25/2016

    “If you’re not growing, you’re dying.” This statement is a reminder that in an ever-changing world, you must adapt to your surroundings or you will get left behind. Even though this is a phrase that can apply to anyone and anything, let’s apply it to the struggle that office technology dealerships, manufacturers, distributors, and service companies are experiencing while trying to establish their business in the managed services marketplace.

  2. Why EMV Payment Integrations Aren’t Easy
    5/23/2016

    Software developers face many challenges. Staying relevant to customers, finding new ways to deliver value, and remaining competitive takes time and energy. It is no surprise that issues outside of the core features and functions of the software -- such as payment security and EMV — are regarded with such an aversion. Most developers are in business to solve unique needs of a market or business segment; they're not experts in payments. Unfortunately, today the ability to process cards comes at a significant cost and effort.

  3. Big Data Analytics: Real World Benefits For Retailers
    5/17/2016

    Technology has positively impacted a wide variety of industries from finance to education to healthcare. The retail industry in particular has experienced one of the most radical technology transformations, the result of efforts to meet consumer demand for an increasingly personalized, on-demand shopping experience. Big Data analytics in particular have helped many retailers boost revenue and enhance the overall customer experience. In fact, 94 percent of retailers believe the customer of the future will be driven by technology.

  4. The Top Cloud-Based Service MSPs Should Offer
    5/16/2016

    There are four little words that strike terror in my heart; four words that even years of seasoning as an IT professional can't calm away. Even as I type them, I find myself unconsciously recoiling. They are: “Bring Your Own Device.”  

  5. 5 Questions To Help Evaluate Your Wireless Network Security
    5/13/2016

    $400 million. That’s the estimated loss from 700 million compromised records caused by data breaches according to Verizon’s 2015 Data Breach Investigations Report. There’s no question data breaches are becoming a bigger threat to companies worldwide, particularly as their customers and employees rely more on technology to do their jobs — and as more and more devices are connected via the Internet of Things.

  6. Understanding How Technology Deployment Impacts The POS System
    5/13/2016

    Despite the Cloud’s obvious advantages, retailers should remember how much technology still needs thoughtful deployment and ongoing support in the store.

  7. How To Make The Move And Be A Successful MSP
    5/10/2016

    A hardware-centric focus isn’t going to grow your business fast or make it last for decades. The profit margins are thin and the business of “reselling” is old school. The real opportunity for channel partners is around professional services and managed solutions.

  8. Two Factor Hack – Why Your Clients Might Not Be As Safe As You Think They Are
    5/6/2016

    Two factor authentication (2fa) is available with many Internet sites and services (though you may need to manually choose to use it) and it can greatly increase the security of your clients’ accounts. Rather than simply relying on a static username and password, 2fa introduces a second authentication entry such as a onetime password sent via text to a cell phone, an ever-changing code entered from a physical token or token app on a smartphone, or a one-time password sent to an email address. Of these three options, there is one that is less secure and may even equate to a completely false sense of security.

  9. No Business Is Too Small For Hackers
    5/3/2016

    It's National Small Business Week, which means it’s time to celebrate the hard work you do and ensure that your business continues to grow.

  10. 4 Reasons Your IT Sales Team Is Losing Customers
    4/11/2016

    In B2B markets, personal relationships are critical. Companies invest significant time and resources into their sales teams which should use that effort to turn daily users into loyal advocates. After all, sales teams are a driving force when it comes to company growth, retention, and most importantly, keeping clients happy. Yet even the most powerful IT sales functions are often blindsided when a client decides to move on.