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MPS CORNER - ASK THE EXPERTS

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Latest Question: What is the growth potential for this market?

Answer: At the current time the fastest growing services within MPS are the following... Continue Reading

ECM PODCASTS

  • E-Myth Author Gerber Sounds Wake-Up Call For VAR, MSP Owners

    In addition to being recognized worldwide as a small business guru, Michael Gerber is known for his straight talk. And he’s eager for solution provider owners to be candid with themselves and embrace their reality as well. In a recent interview with Business Solutions President Jim Roddy, Gerber said, “Until the straight talk happens, until somebody pulls the chain, until somebody says something that strikes (VARs and MSPs) so deeply that they can't avoid it or ignore it any longer, nothing's going to change for them.

  • Is Your Scanner Too Fast?

    In this podcast we spend some time talking about scanning and capture and the fact that what happens before you capture the data is just as important as capturing the data itself, more along the lines of a migration, away from feeds and speeds to efficiency and possibly some things in that realm you may not have thought about before.

  • Thinking Beyond The UPS Ramesh Menon, Global IT Channel Manager for Eaton Corporation, talks with Jameson Publishing and Business Solutions magazine President Jim Roddy in this exclusive Executive-To-Executive interview.

ECM VIDEOS

ECM EXECUTIVE COMMENTARY

  • 4 Print And Document Trends To Adopt In 2017

    If digital transformation is not on your New Year’s resolution list, it should be. This includes changing operations to take advantage of technologies such as cloud and software as a service (SaaS), as well as ensuring the security of these services. By Martin deMartini, Senior Vice President, Standardization, Y Soft

In the grand scheme of things, document collaboration is a mundane, time-consuming process that normally doesn’t get much attention since executives normally don’t get heavily involved in the process, nor do they understand the magnitude of the impact on their organization. However, taking the approach of ignoring a mundane, time-consuming process could have a big negative impact on your career. By Hans Downer, President & CEO, SavvyDox

Like most women who have been in the channel for many years, Theresa Caragol, Principal at TCC Consulting & AchieveUnite, began her career at the first link of the channel food chain and worked her way up. Her story is a familiar one for numerous women in the channel. This is the second of a four-part series; click here for part one.

Customer onboarding is a crucial first stage in the customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about 1/10 of a second and those impressions are pretty hard to shake. Furthermore, research shows 94 percent of customers who have a “low-effort experience” will buy from that same company again. For these reasons, effective and speedy customer onboarding is absolutely critical. It’s an important moment of truth for any organization, and if done poorly, customer onboarding is where the seed of churn is planted.

It seems like everything is being automated nowadays — that’s just where technology is headed. Even so, businesses have a keen eye for any new automated tools that makes their jobs easier. By Rick Delgado, contributing writer

ECM INDUSTRY EVENTS