enterprise content management ECM resource center enterprise content management ECM resource center

Why A PSA Solution Should Be A Part Of Every Channel Company’s Business

Utilizing PSA solutions can help VARs save valuable hours while providing the tools to improve customer service and generate new revenue.

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EXECUTIVE COMMENTARY

  • Ask Coach:  How To Get The Most From Attending A Professional Conference
    Ask Coach: How To Get The Most From Attending A Professional Conference

    How can I ensure an ROI on investments such as professional conferences?

  • Who Needs To Rebrand When You Can “Bounce” To Future Success?
    Who Needs To Rebrand When You Can “Bounce” To Future Success?

    How often do we think of implementing a radical structural fix when an attitude and leadership adjustment could be the remedy? Such a radical reaction may be to rebrand and/or relaunch when, in fact, our problems can be overcome with a systematic approach to improved team performance.

  • Channel Sales Vendor/Partner Relationships: What Vendors Want (Part 5)
    Channel Sales Vendor/Partner Relationships: What Vendors Want (Part 5)

    It’s not love at first sight. It is all about the relationship between the vendor and the partner if a channel sales partnership is to be successful.  A better understanding of what a vendor expects from a partner helps the solution provider make well informed and prudent business decisions that have a positive and profitable impact on their organization.

  • Four Keys To Managing Customer Relationships
    Four Keys To Managing Customer Relationships

    By 2020, customer experience will overtake price and product as the key brand differentiator. You could be offering the best product or service on the market, but if you don’t treat your customers properly before, during, and after a sale, you will never be able to build a mutually-beneficial partnership that keeps them coming back. Undoubtedly, loyal customers are your most valuable business asset.

  • 5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills
    5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills

    My underlying principle about recruitment is that specific skills and training are important, but they shouldn’t be your primary concern during the hiring process. Job skills are necessary, of course, but you should look beyond skills and consider the behavioral characteristics that spell success in your company. My belief has always been that I can teach you to do your job better, but I can’t change who you are. Behavioral skills are much harder to teach and to change. People skills, management, leadership, creativity, ability to deal with adversity: these are of more value in the long term than any specific “job” skill. In the end, those are what we need.

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WHITE PAPERS & CASE STUDIES

  • The Four T’s Of Marketing

    There are so many elements to modern day marketing. From direct mailers and blogs to newsletters and emails, the modern day marketeer has a lot of things to consider when developing a marketing strategy. While there’s no magic 8 ball with all of the answers to your marketing questions, there are ways to make the whole process easier.

  • The Top 10 Myths About Sales

    No matter what point that you look back to in history, you can always find a notable deal, trade, or sale that shaped our world to what it is today. Even with its notoriety, sales is an industry that mystifies most of the general public. Is it about relationship building? Closing no matter what? Tricking someone into doing what you want?

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