Utilizing PSA solutions can help VARs save valuable hours while providing the tools to improve customer service and generate new revenue.
Four Keys To Managing Customer Relationships
By 2020, customer experience will overtake price and product as the key brand differentiator. You could be offering the best product or service on the market, but if you don’t treat your customers properly before, during, and after a sale, you will never be able to build a mutually-beneficial partnership that keeps them coming back. Undoubtedly, loyal customers are your most valuable business asset.
5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills
My underlying principle about recruitment is that specific skills and training are important, but they shouldn’t be your primary concern during the hiring process. Job skills are necessary, of course, but you should look beyond skills and consider the behavioral characteristics that spell success in your company. My belief has always been that I can teach you to do your job better, but I can’t change who you are. Behavioral skills are much harder to teach and to change. People skills, management, leadership, creativity, ability to deal with adversity: these are of more value in the long term than any specific “job” skill. In the end, those are what we need.
The Best Way To Grow Your Business
The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.
The Needle Is In The Haystack … Find It!
I think the headline of this article accurately reflects the hope of most prospecting efforts. Regardless of what you and your team sell, if you’re engaged in prospecting as it has been taught for decades, then you are directing your team to find the proverbial needle in a haystack.
Ask Coach: How Do I Empower My Team To Solve Problems? (Part 4)
How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?
WHITE PAPERS & CASE STUDIES
5 Secrets To Successfully Deploying Shared Document Scanning Services
The recession has forced organizations to look for new ways to reduce expenses and drive efficiency. And, the fact is, most organizations could be making better use of their operations infrastructure.
The Four T’s Of Marketing
There are so many elements to modern day marketing. From direct mailers and blogs to newsletters and emails, the modern day marketeer has a lot of things to consider when developing a marketing strategy. While there’s no magic 8 ball with all of the answers to your marketing questions, there are ways to make the whole process easier.
The Top 10 Myths About Sales
No matter what point that you look back to in history, you can always find a notable deal, trade, or sale that shaped our world to what it is today. Even with its notoriety, sales is an industry that mystifies most of the general public. Is it about relationship building? Closing no matter what? Tricking someone into doing what you want?
Kodak Capture Software For Document Imaging Kodak and Third-Party Vendor Software
KnowledgeLake Imaging For SharePoint KnowledgeLake Imaging for SharePoint eliminates the costs and challenges of using paper documents, as well as the limitations it puts on your business processes.
Stable and seamless document scanning and image acquisition for virtual desktops.
Xerox DocuMate 742 The Xerox DocuMate 742 delivers high quality production scanning to any organization at an affordable price. With its powerful combination of image quality, easy to use features and fast scanning speeds, it is the perfect solution for businesses looking to achieve high levels of flexibility within a low volume production scanning environment.
Mercury Discusses Recurring Revenue At Channel Transitions West
For Business Solutions magazine readers who couldn’t attend Channel Transitions West on April 29, 2014 in Santa Ana, CA, Jake West, who manages Mercury’s business development team, shares in this video what he discussed with conference attendees, including finding recurring revenue streams for your business.
GFI MAX Discusses Tools For MSPs At Channel Transitions West
Todd Haugland, lead sales engineer for GFI MAX, discussed tools for managed services providers with conference attendees at Channel Transitions West on April 29, 2014 in Santa Ana, CA.
F-Secure Meets SaaS Channel Members At Channel Transitions West
Michael Wong, systems engineer at F-Secure, summarizes what he discussed with conference attendees at Channel Transitions West on April 29, 2014 in Santa Ana, CA.
AIM Meets Bar Code, Mobility Channel Members At Channel Transitions West
For Business Solutions magazine readers who couldn’t attend Channel Transitions West on April 29, 2014 in Santa Ana, CA, Doug Hall, business development director of AIM, the Association for Automatic Identification and Mobility, shares on video what he discussed with attendees at the conference.