ForgeRock’s Identity Platform Ushers in New Era of the Frictionless User Experience By Christine Kern, contributing writer
After switching to managed services and changing its sales processes, this MSP’s (managed services provider’s) profits grew by 300 percent.
Online security threats are becoming increasingly sophisticated and insidious, but following a few IT security best practices can greatly reduce your customers’ chances of being victimized.
A CSP (cloud service provider) replaces a nonprofit customer’s legacy BDR (backup and disaster recovery) solution with a cloud-based solution, reducing management costs and creating upsell opportunities.
Cloud data vaulting services have become increasingly prevalent in the financial services market, especially with the growing digitalization of customer transactions and low tolerance for downtime, but there is no one-size-fits-all cloud model for financial institutions. By Brandon Tanner, Senior Manager, Rentsys and ASCII Group Member Since 2016
Even seasoned, 10-year veteran MSPs wrestle with how to price their services. Moreover, no matter how you roll your managed services, whether you either are offering only one plan or have broken your offerings into tiers, you will certainly hit some bumps along the way. By Joshua Liberman, President, Net Sciences, Inc., ASCII Group Member Since 2013
Customization used to be a bad word to many business owners. It was viewed as encumbering higher costs and depending on complex IT infrastructure. However, with the availability of more outsourced technology resources and the increased drive for innovation and marketplace gains, customization is becoming a more common business practice. By Kristen McAlister, President, Cerius Executives
It’s not unusual to hear the terms used interchangeably. But when it comes to guiding and perfecting the online customer journey, multichannel and omni-channel solutions are anything but interchangeable. By Jessica Foreman
Most people think if they have a firewall and some kind of anti-virus program they are good, thumbs up, no need to worry about all that cyber stuff. Unfortunately, it is this kind of thinking that makes cyber criminals so wealthy and the rate of cybercrime go up. By David Nathans, director of security, SOCSoter
A stark reality facing today’s businesses is the never-ending threat to cyber-security and a strategy for how to combat it. An even greater concern is damage to corporate image, consumer trust, loss of revenue, liability to customers, and the ever-increasing statutes imposed by lawmakers and agencies who point the finger at businesses for failure to take responsibility for preventing data theft.
The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.
Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.
|SYNNEX Spring VARNEX||April 10-15||Dallas|
|Ingram Cloud Summit||April 11-13||Phoenix|
|ASCII Success Summit||April 17-18||Milwaukee, WI|
|SMB TechFest Q2||April 21-22||Anaheim, CA|
|Q2 HTG Peer Group Meetings – North America||May 2-6||Dallas, TX|
|Q2 HTG Peer Group Meetings – Europe||May 16-20||Dublin, Ireland, IE|
|Q2 HTG Peer Group Meetings – Australia/New Zealand||May 23-27||Sydney, NSW, Australia|
|ASCII Success Summit||May 25-26||Linthicum, Maryland|
|Channel Transitions||June 2||Philadelphia|
|ASCII Success Summit||June 22-23||Miami Beach, Florida|
|SMB TechFest Q3||July 21-22||Anaheim, CA|
|Q3 HTG Peer Group Meetings – Europe||July 25-29||Aberdeen, Scotland, GB|
|Q3 HTG Peer Group Meetings – North America||August 1-5||Denver, CO|
|ASCII Success Summit||August 17-18||East Brunswick, New Jersey|
|Q3 HTG Peer Group Meetings – Australia/New Zealand||August 22-25||Queenstown, New Zealand|
|Channel Transitions||September 14||Boston|
|ASCII Success Summit||September 22||Toronto, ON|
|ASCII Success Summit||September 28-29||Columbus, Ohio|
|ISV IQ Live! East||October 6||Philadelphia|
|ASCII Success Summit||October 13-14||Newport, Rhode Island|
|ASCII Cup Party||October 14||Newport, Rhode Island|
|SMB Tech Fest Q4||October 20-21||Anaheim, CA|
|Q4 HTG Peer Group Meetings||October 31 - November 5||Championsgate, FL|
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
One of the biggest challenges managed service providers face is how to maximize business continuity and avoid business disruption for their customers following a system failure.
Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.
Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.
Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.
Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.