The biggest PKI challenge is the inability of existing infrastructure to support new applications. By Christine Kern, contributing writer
Established managed services providers walk you through the hiring process: from finding candidates, to selecting the right one, to properly compensating them.
Four MSP (managed services provider) experts offer insights on some of the best ways to overcome managed services objections, establish competitive pricing, and more.
A former MSP (managed services provider) business owner discusses lessons learned over the years and why being the boss isn’t the only way to drive growth and have a fulfilling career.
The old saying goes, “An ounce of prevention is worth a pound of cure,” and that’s particularly true when talking about digital security. If you work in the tech industry security practices have no doubt become second nature to you. Your customers, on the other hand, may not be so savvy.
The great work your team is putting out is what will help move your business forward. If you’re part of a growing company, that acceleration can be exciting: new customers, new projects, and a bright future. By Emma Isichei, Worldwide Category Director, Capture Solutions, Kodak Alaris Information Management
It seems like everything is being automated nowadays — that’s just where technology is headed. Even so, businesses have a keen eye for any new automated tools that makes their jobs easier. By Rick Delgado, contributing writer
The cyber security threat to small and medium businesses is growing at an alarming pace. By Austin Justice, Vice President, Justice IT Consulting and ASCII Group Member Since 2015
Savvy IT managers and other security professionals know how important it is to keep their operating systems up to date. By Ken LaMarca, VP of Sales and Marketing, OnSSI
The security industry is once again on the edge of significant market shifts. This is a familiar position for an industry that, within just a few decades, already weathered substantial core technology and business moves. The growing-pain-laden steps from analog and closed circuit to digital and network-based technology have moved the industry forward in countless ways. The migration has been remarkable and is continuing to accelerate.
A recent study named cloud-based backup and recovery as the No. 1 cloud service for new revenue-growth potential for Managed Service Providers (MSPs). Yet for some MSPs seeking to grow managed services revenue, finding a cost-effective way to deliver these services can present hurdles. Researching, sourcing, procuring and designing the infrastructures needed to securely offer backup services can be expensive and time consuming.
To a vendor, this question is the bread and butter to a productive and healthy channel network; an indirect sales funnel that is tried and tested to produce results, infiltrate diverse marketplaces and contribute to long-term b2b partnerships. But long before the program is designed and incentives are offered, vendors need to recruit companies with the competence, determination, and resources to earn your reward.
|SYNNEX Spring VARNEX||April 10-15||Dallas|
|Ingram Cloud Summit||April 11-13||Phoenix|
|ASCII Success Summit||April 17-18||Milwaukee, WI|
|SMB TechFest Q2||April 21-22||Anaheim, CA|
|Q2 HTG Peer Group Meetings – North America||May 2-6||Dallas, TX|
|Q2 HTG Peer Group Meetings – Europe||May 16-20||Dublin, Ireland, IE|
|Q2 HTG Peer Group Meetings – Australia/New Zealand||May 23-27||Sydney, NSW, Australia|
|ASCII Success Summit||May 25-26||Linthicum, Maryland|
|Channel Transitions||June 2||Philadelphia|
|ASCII Success Summit||June 22-23||Miami Beach, Florida|
|SMB TechFest Q3||July 21-22||Anaheim, CA|
|Q3 HTG Peer Group Meetings – Europe||July 25-29||Aberdeen, Scotland, GB|
|Q3 HTG Peer Group Meetings – North America||August 1-5||Denver, CO|
|ASCII Success Summit||August 17-18||East Brunswick, New Jersey|
|Q3 HTG Peer Group Meetings – Australia/New Zealand||August 22-25||Queenstown, New Zealand|
|Channel Transitions||September 14||Boston|
|ASCII Success Summit||September 22||Toronto, ON|
|ASCII Success Summit||September 28-29||Columbus, Ohio|
|ISV IQ Live! East||October 6||Philadelphia|
|ASCII Success Summit||October 13-14||Newport, Rhode Island|
|ASCII Cup Party||October 14||Newport, Rhode Island|
|SMB Tech Fest Q4||October 20-21||Anaheim, CA|
|Q4 HTG Peer Group Meetings||October 31 - November 5||Championsgate, FL|
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
LabTech Mobile Device Management (MDM) provides an environment where IT professionals can easily manage and secure mobile devices throughout their entire lifecycle. Built directly into LabTech, the MDM service allows for centralized management of all mobiles devices across all client sites from the same interface used to monitor your clients' networks.
Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.
Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.
Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.
Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.