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Managed Services, Backup and Disaster Recovery, Video Surveillance, And Networking News
Managed Services, Backup and Disaster Recovery, Video Surveillance, And Networking News

It used to be that Macs were only in schools or used at home. Today, Macs have entered the workplace and need to be managed and monitored just like PCs. With that need in mind, LOGICnow has announced the introduction of remote management capability for the Mac platform and that it has acquired Mac-MSP, a provider of Apple Mac-centric SaaS tools for MSPs. These two developments will enable MSPs using the LOGICnow platform to deliver support for both Macs and PCs, helping them to differentiate their services and support clients more effectively.

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MSP-FOCUSED MAGAZINE ARTICLES

  • Keys To MSP Success From The ASCII Group
    Keys To MSP Success From The ASCII Group

    The Business Solutions ASCII Group Special Edition, Keys To MSP Success From The ASCII Group, made possible through the partnership of Business Solutions and The ASCII Group, includes articles from ASCII members on topics such as transitioning to the managed services business model, entering new vertical markets, and expanding your business to offer new solutions.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • You Are The Smartest People In The Room
    You Are The Smartest People In The Room

    It must be an amazing time to work at the Apples, Googles, and Teslas of the world. These companies are teeming with the best and the brightest, working on innovative products and disruptive technologies. It felt much the same way during the golden era of Wall Street. Recruiting events at Harvard and Stanford were standing room only affairs. 

  • What The Average Fire Department Can Teach MSPs
    What The Average Fire Department Can Teach MSPs

    My good friend and managed services provider (MSP) CEO Michael Halperin once asked me, “What does the average fire department spend 2 to 5 percent of their time doing?” Being a former volunteer fireman, I knew the answer was fighting fires, but hadn’t given much thought as to why and the parallels to the managed services world of today.

  • The Top 7 Benefits Of Building Situational Awareness In Safe Cities
    The Top 7 Benefits Of Building Situational Awareness In Safe Cities

    Safe city initiatives help cities achieve true situational awareness — both in routine times and during emergency situations — by aggregating a large amount of data and turning it into actionable intelligence.

  • Enhancing The Customer Experience Through The Channel Ecosystem
    Enhancing The Customer Experience Through The Channel Ecosystem

    For small to midsize businesses (SMBs), which represent more than 90 percent of companies in most countries, delivering a superior experience to customers around the world may seem like an impossible task. Fortunately, channel partners are there to help fill that void.

  • Why Adopt The Hybrid (Break-Fix And Recurring Revenue) Business Model
    Why Adopt The Hybrid (Break-Fix And Recurring Revenue) Business Model

    A solutions provider could certainly believe that in order to be successful at managed services, you must abandon break-fix entirely in order to enter the promised land of recurring revenue. This is not true.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • 3 Questions VMs Should Ask Their Vendors About The Last Inch Of Deliverability
    3 Questions VMs Should Ask Their Vendors About The Last Inch Of Deliverability

    One of the biggest challenges vendor managers (VMs) face today is dealing with growth and change. The reality for many is that vendor relationships often take years to build and nurture. These relationships are established on a foundation of signed agreements, established SLAs, and trust. This collaboration is beneficial until you get to the point where your growth trajectory accelerates and you find yourself needing to scale operations at a rapid pace, thus placing the vendor in a position of being unable to meet your needs or perform at the required level.

  • 2015 SMB Threat Report

    Are organizations completely ready to stop cyberattacks? A research survey details the security perspective of IT decision makers in the U.S., UK, and Australia on resourcing, preparedness, and management effort expended on cybersecurity by small and mid-sized businesses.

  • Self-Healing Features And Automation Reduce Cost And Improve Margins At Texas Systems Group

    IT security has become a high-stakes game that stretches the resources and skills of many organizations. Firms struggle to keep up with an ever-changing threat landscape as the pool of available security professionals continues to shrink. The SMB customer is particularly vulnerable, competing for talent against larger firms with greater resources and a broader ability to recruit and retain the best people.

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MANAGED SERVICES EVENTS

HTG Centralized Mtg
February 1-5
Phoenix
ASCII Success Summit
February 17-18
San Marco, TX
ISV IQ Live! West February 24, 2016 Santa Ana, CA
Cisco Partner Summit
February 29-Mar 3
San Diego
ASCII Success Summit
March 16-17
Garden Grove, CA
CompTIA Member Meeting
March 22-24
Chicago
SYNNEX Spring VARNEX
April 10-15
Dallas
Ingram Cloud Summit
April 11-13
Phoenix
ASCII Success Summit
April 17-18
Milwaukee, WI
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Channel Transitions September 14 Boston
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

FEATURED MSP-FOCUSED PRODUCTS

  • Managed Hosting Solutions: Colocation
    Managed Hosting Solutions: Colocation We took colocation and made it infinitely better. By better we mean you no longer have to take on everything—including the capital expenses—just to keep control of your OS.
  • CloudRunner And Essential IT-as-a-Service Solutions For SMBs
    CloudRunner And Essential IT-as-a-Service Solutions For SMBs

    Become a one-stop shop for all your customers’ IT-as-a-service needs.

  • OKI Solutions
    OKI Solutions As business printing specialists, OKI understands the dynamic challenges that face today's industries. We offer a full line of custom business printing solutions that increase business productivity and provide a low total cost of ownership to the end user.
  • Label Printers
    Label Printers

    For entry level to the most advanced label and receipt printing requirements, OKI offers a complete line of portable, desktop, and enterprise label printers to improve business performance with fast, high-resolution, and easy-to-read output.

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MSP-FOCUSED MULTIMEDIA

  • How Important Is RMM To A Managed Services Provider?
    How Important Is RMM To A Managed Services Provider?

    Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

  • How To Answer Some Common Customer Objections To Managed Services
    How To Answer Some Common Customer Objections To Managed Services

    Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.

  • Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?
    Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?

    Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.

  • VARs Opportunities In  Healthcare: Small Hospitals, Group And Independent Practices
    VARs Opportunities In Healthcare: Small Hospitals, Group And Independent Practices

    Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.

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