Using managed services, cloud services, and internal IT support can be the best of all worlds.
MSP-FOCUSED MAGAZINE ARTICLES
Automation Helps MSP Manage Client Services
A professional services automation (PSA) tool has helped this MSP improve visibility into client services and assets.
Taking Security-as-a-Service To New Levels
An MSSP’s (managed security services provider’s) ability to quickly assess and implement a PCI-compliant security solution was critical to winning a 4,500-location security implementation with a retailer.
Business-Grade BDR: What Really Matters?
With so many BDR (backup and disaster recovery) solutions to choose from, it’s important that IT service providers understand the key selection and selling points between business- and consumer-grade options.
MSP-FOCUSED EXECUTIVE COMMENTARY
Anytime, Anywhere Communications: A Host Of Opportunities
For us veterans in the telecommunications game, we envisioned doctors guiding surgeries remotely, communities of students learning from teachers who lectured from a distance, and businesses producing with a workforce that connected and collaborated from any geography. There was virtually no limit to the potential we saw, nor to the future we set out to create. The destination was grand, but the pathway proved frustratingly narrow. The infrastructure at that time simply could not sustain the weight of our ambition. As a result, the anticipated rollout of these futuristic applications stumbled and faltered. Since then, these capabilities have greatly remained on the shelf — that is, until now.
5 Tips For A “Ready” Approach To Disaster Recovery Planning
September is National Preparedness Month (NPM), which is a great opportunity to talk to your customers and prospects about protecting their businesses.
Ask Coach: How Do I Empower My Team To Solve Problems? (Part 3)
How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?
Interactive Kiosk Communications Is A Fit For All Industries
Is Your Business Ready For The Selfie Evolution? Whether you take them or not, the selfie is a major part of the media in our everyday lives. We now live in a world where text messaging and mobile apps like Snapchat, WhatsApp,
5 Factors That Separate Good IT Operations From Great IT Operations
Today’s CIOs and IT organizations are under a great deal of pressure to get it done with fewer resources and more accountability. As a managed services provider (MSP) you are well positioned to help corporations, big and small, solve real business challenges using technology to build advantage, gain efficiency and demonstrate results and compliance. But, to make this happen you must have the right technology and partners in play, and that includes enterprise-class IT operations capabilities.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
Systems Integrator’s Choice Of Cloud Backup Solution Leads To Growing Recurring Revenue Stream
As a soup-to-nuts provider of IT support and managed services, DataServ Corp. caters to the needs of small to mid-sized companies from two to 100 employees in the Midwest market. DataServ functions as systems integrator, a full-time contract IT department, as well as a provider of managed services, depending on the client.
5 Ways Great MSPs Automate Business
When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.
Top 10 Ways To Use Help Desk To Build Your MSP Business
Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.
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FEATURED MSP-FOCUSED PRODUCTS
SmartStyle Computing® SmartStyle Computing® is a private cloud solution, which replaces conventional hardware and infrastructure with virtual desktops, servers and networking for an affordable monthly fee.
A Superior SaaS Based Remote Monitoring and Management Solution.
StorageCraft® ShadowProtect® IT Edition™ StorageCraft® ShadowProtect® IT Edition™ is the tool of choice for many IT professionals and consultants. ShadowProtect backs up everything on your Windows system - operating system, settings and data - and saves it to an external storage device.
Patch Manager - Built With Technicians In Mind
One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.
Why Automation Is A Business Imperative For Today's MSPs
How can you deliver more to your customers while keeping a close eye on your profit margins? The answer is automation. Learn about the common barriers to automation and how to overcome them.
Meet N-able Security Manager AV Defender Powered By BitDefender
Anti-virus/anti-malware is a business imperative in today's connected world. Ensure your clients are protected by the industry-awarded and industry-leading technologies in Security Manager AV Defender -- powered by Bitdefender® and integrated with N-central. Get a quick overview in this short video.
BSMtv: Channel Transitions Speakers Provide Advice For New And Growing MSPs
In this edition of BSMtv, Business Solutions and Jameson Publishing president Jim Roddy and Business Solutions editor in chief Mike Monocello welcome you from Channel Transitions East powered by Business Solutions magazine, held on July 22, 2014 at the Hilton Boston Logan Airport. Channel Transitions is a one-of-a-kind education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the as-a-Service model.