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Google Drive, Facebook, LinkedIn Named Most Useful Apps For SMBs
Google Drive, Facebook, LinkedIn Named Most Useful Apps For SMBs

Business owners were asked to rank the top tech tools for 2016 in a new poll. By Christine Kern, contributing writer

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MSP-FOCUSED MAGAZINE ARTICLES

  • 4 Changes That Yield The Biggest MSP Revenue Gains
    4 Changes That Yield The Biggest MSP Revenue Gains

    This MSP is projecting up to 50 percent revenue growth in managed and cloud services this year with 30 percent of its growth coming from new backup and disaster recovery (BDR) sales and related services.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Don’t Miss Out On The Converged Infrastructure Growth Trend
    Don’t Miss Out On The Converged Infrastructure Growth Trend

    An IT solution provider discusses a major data center growth trend that every channel IT company should be taking advantage of right now.

  • Email Is A Major Security Risk For Small Business
    Email Is A Major Security Risk For Small Business

    Hackers and small businesses share one thing: they rely on email. Todays’ cybercriminals are organized and business-minded. They make investments and they expect returns. Some invest in big targets, such as Home Depot and Anthem. Others invest in massive attacks, such as ransomware and botnets.

  • Meeting The BDR Need With Your Business Continuity Solution
    Meeting The BDR Need With Your Business Continuity Solution

    You cannot claim to be a solutions provider unless you offer all of the obvious necessities to your potential business clients. Part of your role as a managed IT services provider is to help each client find the best solution(s) for their business — solutions that will save them time, save them money, and help them meet desired business outcomes, such as increased profitability, optimized employee productivity, and a more streamlined technology spend.

  • Why You Should Lead Your Sales Pitch With Endpoint Security
    Why You Should Lead Your Sales Pitch With Endpoint Security

    A common question asked during a job interview is whether or not the employee has an opportunity to work remotely. Not only does it benefit the employee by saving commute time, the employer benefits as there is no additional overhead or potential distraction by other employees in the office. The trend is common and software tools make it easy, but it’s possible there are too many software tools providing such services, thereby raising the level of concern for data security amongst IT professionals.

  • 3 Tips For How Channel Partners Can Flourish In The Cloud
    3 Tips For How Channel Partners Can Flourish In The Cloud

    These days, making inroads in the cloud is imperative for all channel firms. With the Software as a Service (SaaS) market projected to exceed $112.8 billion by 2019, channel providers need to strategically adapt in order to remain competitive in a market increasingly dominated by the SaaS model.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Cyber-Security’s Weakest Link: People
    Cyber-Security’s Weakest Link: People

    A stark reality facing today’s businesses is the never-ending threat to cyber-security and a strategy for how to combat it. An even greater concern is damage to corporate image, consumer trust, loss of revenue, liability to customers, and the ever-increasing statutes imposed by lawmakers and agencies who point the finger at businesses for failure to take responsibility for preventing data theft.

  • 10 Best Practices For Transitioning To A Managed Services Model

    The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.

  • Improving Security With Cloud-Based Antivirus And Antimalware

    Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.

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MANAGED SERVICES EVENTS

SYNNEX Spring VARNEX April 10-15 Dallas
Ingram Cloud Summit April 11-13 Phoenix
ASCII Success Summit April 17-18 Milwaukee, WI
SMB TechFest Q2 April 21-22 Anaheim, CA
Q2 HTG Peer Group Meetings – North America May 2-6 Dallas, TX
Q2 HTG Peer Group Meetings – Europe May 16-20 Dublin, Ireland, IE
Q2 HTG Peer Group Meetings – Australia/New Zealand May 23-27 Sydney, NSW, Australia
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
SMB TechFest Q3 July 21-22 Anaheim, CA
Q3 HTG Peer Group Meetings – Europe July 25-29 Aberdeen, Scotland, GB
Q3 HTG Peer Group Meetings – North America August 1-5 Denver, CO
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Q3 HTG Peer Group Meetings – Australia/New Zealand August 22-25 Queenstown, New Zealand
Channel Transitions September 14 Boston
ASCII Success Summit September 22 Toronto, ON
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island
SMB Tech Fest Q4 October 20-21 Anaheim, CA
Q4 HTG Peer Group Meetings October 31 - November 5 Championsgate, FL

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

FEATURED MSP-FOCUSED PRODUCTS

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MSP-FOCUSED MULTIMEDIA

  • How Important Is RMM To A Managed Services Provider?
    How Important Is RMM To A Managed Services Provider?

    Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

  • How To Answer Some Common Customer Objections To Managed Services
    How To Answer Some Common Customer Objections To Managed Services

    Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.

  • Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?
    Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?

    Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.

  • VARs Opportunities In  Healthcare: Small Hospitals, Group And Independent Practices
    VARs Opportunities In Healthcare: Small Hospitals, Group And Independent Practices

    Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.

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