Results show 99 percent want indoor positioning systems, 95 percent want it without hardware. By Christine Kern, contributing writer
Selling month-by-month, fixed-fee managed services requires this managed services provider’s (MSP’s) vigilance in rooting out activities that threaten its profitability.
This MSP made four decisive changes to its business, resulting in 10 percent recurring revenue growth last year and up to 20 percent projected growth this year.
Initially passed over due to cost and perceived unneeded services, this MSP ultimately was awarded a services contract when the cheaper option failed to deliver.
No longer an isolated, occasional event, technology deployment occurs almost continuously now, and retailers should be thinking about changing the way they plan, budget, manage, and support deployment cycles in this new world.
From a project perspective, deployment looks like a tactical, time-limited event. From a strategic standpoint, however, it plays a key role throughout the process of customer-centric technology implementation. For long-term success, smart retailers will weave deployment into their overall technology strategy with the right partner early in the planning process.
What is it about the cloud that seems to confound the small to midsize business (SMB) IT consulting space? You can’t escape cloud-computing advertising unless you are stranded on a desert island. By Andrew Harrover, CEO, Matrix Computer Consulting and ASCII Group Member since 2012
Augmented reality (AR) and virtual reality (VR) have been growing in popularity among consumers and are currently poised for explosive growth in the retail industry. By Shaun Kirby, Chief Technology Officer for Rapid Prototyping, Cisco
Managed Service Providers (MSPs) have long served as their customers’ IT security experts. Small- and medium-sized businesses typically do not have the IT expertise or resources in-house, and so rely on their MSPs to provide the high level of IT support they could not create on their own. As the security landscape evolves and becomes more complex, MSPs also find themselves managing multiple vendors for different product areas, from endpoint security, email, disk encryption, network and mobile security, and wireless capabilities.
As the impact and severity of crypto ransomware threats and attacks has grown over the past 2½ years, Webroot has published many blogs and articles on how best to defend against these modern day extortionists. Webroot does not believe that businesses or consumers should have to choose between extortion and losing precious, irreplaceable data.
A stark reality facing today’s businesses is the never-ending threat to cyber-security and a strategy for how to combat it. An even greater concern is damage to corporate image, consumer trust, loss of revenue, liability to customers, and the ever-increasing statutes imposed by lawmakers and agencies who point the finger at businesses for failure to take responsibility for preventing data theft.
The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.
|SYNNEX Spring VARNEX||April 10-15||Dallas|
|Ingram Cloud Summit||April 11-13||Phoenix|
|ASCII Success Summit||April 17-18||Milwaukee, WI|
|SMB TechFest Q2||April 21-22||Anaheim, CA|
|Q2 HTG Peer Group Meetings – North America||May 2-6||Dallas, TX|
|Q2 HTG Peer Group Meetings – Europe||May 16-20||Dublin, Ireland, IE|
|Q2 HTG Peer Group Meetings – Australia/New Zealand||May 23-27||Sydney, NSW, Australia|
|ASCII Success Summit||May 25-26||Linthicum, Maryland|
|Channel Transitions||June 2||Philadelphia|
|ASCII Success Summit||June 22-23||Miami Beach, Florida|
|SMB TechFest Q3||July 21-22||Anaheim, CA|
|Q3 HTG Peer Group Meetings – Europe||July 25-29||Aberdeen, Scotland, GB|
|Q3 HTG Peer Group Meetings – North America||August 1-5||Denver, CO|
|ASCII Success Summit||August 17-18||East Brunswick, New Jersey|
|Q3 HTG Peer Group Meetings – Australia/New Zealand||August 22-25||Queenstown, New Zealand|
|Channel Transitions||September 14||Boston|
|ASCII Success Summit||September 22||Toronto, ON|
|ASCII Success Summit||September 28-29||Columbus, Ohio|
|ISV IQ Live! East||October 6||Philadelphia|
|ASCII Success Summit||October 13-14||Newport, Rhode Island|
|ASCII Cup Party||October 14||Newport, Rhode Island|
|SMB Tech Fest Q4||October 20-21||Anaheim, CA|
|Q4 HTG Peer Group Meetings||October 31 - November 5||Championsgate, FL|
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
One of the biggest challenges managed service providers face is how to maximize business continuity and avoid business disruption for their customers following a system failure.
Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.
Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.
Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.
Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.