MAGAZINE ARTICLES

• 

  The Road To Survival Is Challenging, But Profitable

  I’ve been writing for a while now about taking the important and necessary action of expanding your line card beyond the core technologies you currently sell. Never has there been a time when this was more important. Evaporating margins are one thing, while increased competition is another. In either case, many reading this article need to change their businesses to survive.

• Why MDM Is A Mobile Solution Must-Have

  By uncovering a customer’s mobile computing pain points, this VAR won a 55-unit mobile computing install, plus an MDM (mobile device management) upsell.

• Don’t Settle For Managed Services Mediocrity

  Not only is this MSP bucking the trend with 70% of its customers on a flat-fee managed services plan, it’s also projecting 29% revenue growth this year.

• Here’s One Reason Managed Services Will Be Your Demise
• 3 Prerequisites For Managed Services Success
• Why Are You Putting Off Selling UC as a Service?

More Articles

EXECUTIVE COMMENTARY

• Prepare Now For The Hybrid Cloud Upsurge Trend

  There are a couple of reasons this uptick in hybrid cloud adoption is so important. First, it speaks to your customers’ security fears when considering public-cloud-only options combined with the fact that private-only cloud options can sometimes be cost prohibitive. And second, deploying a hybrid cloud strategy is more complicated than a public-only or private-only strategy. Where there is more complexity, the channel becomes more relevant.

• Nervous About Cloud Security? Take A Road Trip

  I spoke with three MSPs recently for an article I’m writing on the topic of PSA (professional service automation) software. In addition to learning some interesting things about various PSA solutions, I learned something else that was valuable, which was the fact that two out of three of the MSPs had serious reservations about the cloud.

• Growing Your IT Support Business By Becoming A Managed Service Provider

  If you are reading this, chances are you’re the owner of a small to medium sized business (SMB) quickly reaching the limits of what you can do with your current break/fix model and you are keen to know where you can go from here. That or you’re more than happy with your break/fix business and are curious to know what exactly we think is wrong with it. Either way you’ve come to the right place.

• 

  Use BDR To Evolve From IT Provider To Trusted Advisor

  One common misconception of IT providers is that backup and disaster recovery (BDR) is an ancillary part of their job. It’s actually the most important. The right BDR solution not only prevents IT downtime and data loss, but can also help IT providers build strong customer relationships that will pave the way to massive profit growth.  Here’s how IT providers can offer deeper value and become trusted advisors.

• 

  4 Tips For Disaster-Proofing Your Customers’ Businesses

  Are you confident that your customers’ backup and recovery solution will protect business-critical operations in a disaster? Are they confident?

More Executive Commentary

WHITE PAPERS & CASE STUDIES

• 5 Reasons Not To Build Your Own: A Better BDR Revenue Model

  This white paper outlines the reasons why an MSP will benefit from partnering with the right BDR vendor vs. attempting to build their own.  The growth of the backup and disaster recovery market, and desire for increased revenues, has prompted MSPs to consider building their own BDR solutions. Learn the top 5 reasons factors MSPs need to evaluate when considering a “do-it-yourself” BDR.

• A Smarter Approach To School IT Management

  The Old Adobe Union District in Petaluma, CA is a school district consisting of four elementary schools and around 2,000 students. Between all of the schools, there are over 700 machines. Larry Black, the sole member of the IT support staff, oversees all of the machines. “We just needed a strong antivirus that could help protect machines from inexperienced users.”

• MSP Guide To Managed Services SLAs

  If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.

• MSP Increases Sales And Efficiency With RMM Platform
• Help Desk Best Practices
• Service Desk Best Practices

More White Papers & Case Studies

MANAGED SERVICES HEADLINES

• Seagate Unveils Complete SSD Product Line
• Eaton Joins NetApp Alliance Partner Program, Simplifies Storage Protection
• OKI Data Americas to Demonstrate Innovative and Award-Winning Digital Color Printing Devices and White Printing Capabilities at National Stationery Show
• ProSource Selects Continuum’s Managed Services Platform To Gain Rapid Entry Into The SMB IT Managed Services Market
• Level Platforms And Anchor Simplify Management Of Cloud Storage For MSPs

More News

RECENT MANAGED SERVICES NEWSLETTERS

• 03.28.13 -- The #1 Obstacle To Your Managed Services Growth
• 03.15.13 -- If You Think Data Security Is Taken Seriously, Think Again!
• 03.06.13 -- BDR (Backup And Disaster Recovery) Product Reviews
• 03.01.13 -- BDR (Backup And Disaster Recovery) Product Reviews
• 02.20.13 -- 7 Essential Benefits Of Hybrid Cloud Backup

More Newsletters

MULTIMEDIA

• 3-Minute AVG CloudCare Product Demo

  AVG CloudCare is the new simplified IT management system for the small business.

• Full-length AVG CloudCare Product Demo

  AVG CloudCare is the new simplified IT management system for the small business.

• Two Ways to Grow Your Business with AVG CloudCare

  Gil Cargill, Sales Acceleration Coach presents the sales training video "Two Ways to Grow Your Business with AVG CloudCare".

• Increase Sales, Provider Better Service, Track Inventory, And Bill Customers Faster With Tigerpaw

  Tigerpaw helps you increase sales, provide better service, track inventory, and bill your customers fast. Automate your customer relationship management and marketing efforts with Tigerpaw! Check out the video below to learn more.

More Multimedia