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Don’t Use A PSA? Here’s Why You Should
Don’t Use A PSA? Here’s Why You Should

Last week I attended Autotask Community Live! 2013. This event is Autotask’s annual conference where its users come to learn about the vendor’s latest enhancements, get educated, and network with one another.
One of the aspects of this event that was refreshing was how vibrant, engaged, and energized the Autotask community of users is. The room was packed with 600+ IT providers who spent their own time and money to attend this three-day event. As I spoke with attendees, they all had great things to say about Autotask, particularly how the PSA software has helped their companies do more; whether increasing productivity or increasing billable time. The end result was a room of huge Autotask fans who repeatedly cheered throughout the first morning’s keynote announcements.

MAGAZINE ARTICLES

  • 3 Ways To Uncover New Cloud Sales Opportunities

    A renewed focus on selling managed services is helping this MSP develop more profitable customers and a second year of double-digit revenue growth.

  • Who Else Wants To Increase Profitability?

    Whew! What a month it’s been. Since I last wrote this column, I’ve done a bit of traveling, written a fair amount, had tons of phone calls, and done a lot of reading. Despite the variety of tasks, there was a common theme that presented itself. One that is directly related to you.

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EXECUTIVE COMMENTARY

  • 3 Things You’re Overlooking In Disaster Recovery
    3 Things You’re Overlooking In Disaster Recovery

    I think most business owners would agree in theory that disaster recovery is important. In practice, however, it’s a little too easy to cut corners. There are so many options, it’s easy to settle on something simple and cheap. But if you haven’t taken the time to understand the kind of disaster recovery solution your business needs, you could be missing something big and paying for a solution that will let you down in the end. By Matthew Rayback, StorageCraft

  • Cloud Is A Movement, Not A Maturity Model: Five Things MSPs Must Get Right
    Cloud Is A Movement, Not A Maturity Model: Five Things MSPs Must Get Right

    For today’s MSPs, cloud is no longer a choice or even an evolution. It's a movement whose time is now, and every managed service provider (MSP) has got to be a part of it or risk losing their customers.  Whether you’ve already made the plunge or not, here are five key things that MSPs need to get right if they want to grow and thrive in the new cloud economy.

  • Top 7 Most Overlooked Professional Services Automation (PSA) Features
    Top 7 Most Overlooked Professional Services Automation (PSA) Features

    The right tools and technology can be the difference when it comes to maintaining your competitive edge, positioning your business for growth, and doing more with less in today’s dynamic and always changing business environment.

  • Avoid These Common Mistakes When Selling IT-as-a-Service
    Avoid These Common Mistakes When Selling IT-as-a-Service

    When VARs and MSPs ask about the mistakes their peers have made when it comes to selling IT-as-a-Service (ITaaS), two things come to mind immediately. 1) They didn’t do their homework, and 2) They tried to do it all themselves.

  • A Beginners Guide To BYOD
    A Beginners Guide To BYOD

    There is no denying that BYOD is one of the most talked about trends in the IT industry so far this year; and yet in a recent survey of MSPs using RMM software it was found that on average only 19% of these MSPs were already monetizing on this trend.

More Executive Commentary

WHITE PAPERS & CASE STUDIES

  • 5 Reasons Not To Build Your Own: A Better BDR Revenue Model

    This white paper outlines the reasons why an MSP will benefit from partnering with the right BDR vendor vs. attempting to build their own.  The growth of the backup and disaster recovery market, and desire for increased revenues, has prompted MSPs to consider building their own BDR solutions. Learn the top 5 reasons factors MSPs need to evaluate when considering a “do-it-yourself” BDR.

  • A Smarter Approach To School IT Management

    The Old Adobe Union District in Petaluma, CA is a school district consisting of four elementary schools and around 2,000 students. Between all of the schools, there are over 700 machines. Larry Black, the sole member of the IT support staff, oversees all of the machines. “We just needed a strong antivirus that could help protect machines from inexperienced users.”

  • MSP Guide To Managed Services SLAs

    If you’re like most managed service providers, your first love is technology, not the law. As a result, you probably hope to speed through the process of writing your first service-level agreement in as little time as possible.

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MANAGED SERVICES EVENTS

Ingram Micro Spring SMBA Invitational May 22 - 24, 2013 Hollywood, FL
HTG 2013 Summit May 6 - 9, 2013 Dallas
CompTIA ChannelCon July 30 - August 2, 2013 Orlando
GFI Partner Summit September 22 - 24, 2013 Las Vegas
IT Nation November 13 - 15, 2013 Orlando
Ingram Micro VTN Fall Invitational October 20 - 24, 2013 Palm Springs, CA
N-able Summit October 23 - 25, 2013 Scottsdale, AZ

 

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