Verizon released its 2015 Data Breach Investigations Report (DBIR), which found that, while cybercriminals are using increasingly sophisticated means in their attacks, security breaches are precipitated in nine basic ways. By Christine Kern, contributing writer
MSP-FOCUSED MAGAZINE ARTICLES
Product Comparison: Endpoint Security Solutions
Five business-class endpoint security solutions are compared. Which is right for you and your customers?
Why RMM Is Right For Retail
While it requires a different mindset for retail VARs who aren’t used to selling annuity services, remote monitoring and management (RMM) is a service that retail customers need.
3 Pillars Of Managed Services Success
Homing in on developing its employees, business processes, and business tools is the secret to this MSP’s consistent double-digit revenue growth.
MSP-FOCUSED EXECUTIVE COMMENTARY
Pop Quiz: What’s The Difference Between Compliance And Security?
The relationship between compliance and security is one that many IT types think they understand, but in reality don’t quite grasp. That’s why my ongoing effort to educate on this topic starts by asking the same question: Do you have smoke alarms in your home?
The Internet Of Things: Connecting The World Comes At A Cost
I love talking about the Internet of Things. The buzzword is awful, but it’s a favorite topic of mine, bringing together the idea of an intelligently connected world with practical devices to create systems. These systems add intelligence, allowing devices to communicate machine to machine and then take action as required.
Advice For A New MSP: Rediscover The Profitability Of Projects
Fifteen years ago, the margin pressure faced by VARs by the success of Dell's direct online sales model (and the many others that followed) created the conditions for the evolution of the IT industry from the VAR to the managed services provider (MSP) — transitioning from making retail margins to a recurring revenue model with aligned interests was an exciting salvation for many IT businesses and professionals around the world.
20 Great Books That Can Help Build Your IT Solutions Provider’s Leadership Team
Building a leadership team is an ongoing challenge. Yet it is one of the single most important tasks an owner/entrepreneur must do. Fortunately, there are many great books that can help make the task a little simpler.
4 Tips For Improving Financial Reporting
Accurate and timely financial reporting can be a valuable tool in managing any size business. A leadership team equipped with accurate financial data is empowered to make quicker, more informed decisions and effectively keep up with changing market conditions.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
6 Key Requirements For A Profitable NOC + Help Desk Service
How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.
How MSPs Can Stay Relevant In The Era Of Cloud Computing
As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.
Identity As A Service (IDaaS): Promising New Opportunity For MSPs
Managed service providers are increasingly finding themselves in the role of “service brokers,” reselling public cloud services and struggling to stay relevant as their clients turn to self-service SaaS and IaaS offerings from commodity cloud vendors. Not only is this a challenging, race-to-the-bottom approach with low margins and stiff competition, but it is a difficult model to sustain and grow.
MANAGED SERVICES EVENTS
|ISC West||Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
|MSP World||March 26-27||Orlando|
|Interop||March 27-April 1||Las Vegas|
|Cisco Partner Conference||April 27-30||Montreal|
|Kaseya Connect||April 12-16||Orlando, FL|
|TechSelect Partner Conference||April 21-24||New Orleans|
(Robin’s Big Seminar)
|April 22-25||Nashville, TN|
|ASCII Success Summit||April 30-May 1||Austin, TX|
|IMOne Spring||May 3-6||Orlando, FL|
|EMC World||May 4-7||Las Vegas|
|HTG Peer Groups Centralized Meeting||May 4-8||Dallas, TX|
|Autotask Community Live||May 17-19||Miami, FL|
|May 19-21||Greenville, SC|
|ASCII Success Summit||May 28-29||Chicago|
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
Help Desk When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
OKI Solutions As business printing specialists, OKI understands the dynamic challenges that face today's industries. We offer a full line of custom business printing solutions that increase business productivity and provide a low total cost of ownership to the end user.
Zenith Infotech Total Desktop Care Plus
Managing servers is one thing, but desktops? No harm, no foul. Zenith Infotech feeds you an easy layup with Total Desktop Care+! Simply choose the service package that best fit your clients’ needs to deliver proactive, preventative IT maintenance at the desktop, as well as server level — easily and profitably—and under your own brand!
In fact, adding managed services to your portfolio of offerings has never been simpler. Zenith Infotech’s Total Desktop Care+ service includes:
- Anti-virus and spyware management
- Hardware and software asset tracking
- Patch management
- 24/7 monitoring of customer networks … and more!
Kaseya Backup And Disaster Recovery Module Kaseya Backup and Disaster Recovery (BUDR) provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for Windows servers and workstations.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.