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MSP-FOCUSED MAGAZINE ARTICLES

  • Taking Security-as-a-Service To New Levels

    An MSSP’s (managed security services provider’s) ability to quickly assess and implement a PCI-compliant security solution was critical to winning a 4,500-location security implementation with a retailer.

  • Business-Grade BDR: What Really Matters?

    With so many BDR (backup and disaster recovery) solutions to choose from, it’s important that IT service providers understand the key selection and selling points between business- and consumer-grade options.

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • The Quest For The Holy Grail: The 5 Best Metrics For Your Team (1 Of A 2-Part Series)
    The Quest For The Holy Grail: The 5 Best Metrics For Your Team (1 Of A 2-Part Series)

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. That task is pretty easy. I would guess that given an hour or so, I could probably give you 40 important metrics.

  • Leveraging Real-Time Software Features: 6 Essential Advantages
    Leveraging Real-Time Software Features: 6 Essential Advantages

    Information technology hasn’t stopped continuing to transform the way businesses are conducted. Not only is there increased competition in a rapidly evolving market, but the new capabilities technology keeps churning out makes this competition even more complicated and cutthroat.

  • How To Successfully Market An MSP
    How To Successfully Market An MSP

    Customers chose their MSP very carefully since they will be turning over management of their mission-critical applications and data. What’s the best marketing approach to win their business?

  • Anytime, Anywhere Communications: A Host Of Opportunities
    Anytime, Anywhere Communications: A Host Of Opportunities

    For us veterans in the telecommunications game, we envisioned doctors guiding surgeries remotely, communities of students learning from teachers who lectured from a distance, and businesses producing with a workforce that connected and collaborated from any geography. There was virtually no limit to the potential we saw, nor to the future we set out to create. The destination was grand, but the pathway proved frustratingly narrow. The infrastructure at that time simply could not sustain the weight of our ambition. As a result, the anticipated rollout of these futuristic applications stumbled and faltered. Since then, these capabilities have greatly remained on the shelf — that is, until now.

  • 5 Tips For A “Ready” Approach To Disaster Recovery Planning
    5 Tips For A “Ready” Approach To Disaster Recovery Planning

    September is National Preparedness Month (NPM), which is a great opportunity to talk to your customers and prospects about protecting their businesses.

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • 5 Ways Great MSPs Automate Business

    When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.

  • Top 10 Ways To Use Help Desk To Build Your MSP Business

    Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

CompTIA Channelcon Aug 4-7 Phoenix
GFI MAX 2014 Customer Conference Sep 8-10 Orlando, FL
ASCII SMB IT Success Summit Sep 17-18 Phoenix
Navigate - Continuum User Conference Sep 21-23 Boston    
Ingram IMOne - Fall Sep 21-24 Las Vegas
Channel Transitions – Midwest October 7 Chicago    
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FEATURED MSP-FOCUSED PRODUCTS

  • LabTech Ignite ®
    LabTech Ignite ®

    Implementing new remote monitoring and management (RMM) software can take a significant amount of time and usually has a substantial learning curve. In response to partner feedback concerning these issues, LabTech has developed LabTech Ignite which provides faster implementation and a reduced learning curve.

  • Partner Support Program
    Partner Support Program Level Platforms delivers the deepest integration in the market, is 100% channel focused and will never sell to the end-customer. With this as part of our foundation, we provide MSPs one of the most comprehensive partner support programs in the industry. Your dedicated Partner Development Manager will ensure you have all the training and support you need to move your business to the next level. For more information please contact us at: info@levelplatforms.com.
  • Patch Manager - Built With Technicians In Mind
    Patch Manager - Built With Technicians In Mind

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  • IT As A Service
    IT As A Service

    The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.

More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

  • Why Automation Is A Business Imperative For Today's MSPs

    How can you deliver more to your customers while keeping a close eye on your profit margins? The answer is automation. Learn about the common barriers to automation and how to overcome them.

  • Meet N-able Security Manager AV Defender Powered By BitDefender

    Anti-virus/anti-malware is a business imperative in today's connected world. Ensure your clients are protected by the industry-awarded and industry-leading technologies in Security Manager AV Defender -- powered by Bitdefender® and integrated with N-central. Get a quick overview in this short video.

  • BSMtv: Channel Transitions Speakers Provide Advice For New And Growing MSPs
    BSMtv: Channel Transitions Speakers Provide Advice For New And Growing MSPs

    In this edition of BSMtv, Business Solutions and Jameson Publishing president Jim Roddy and Business Solutions editor in chief Mike Monocello welcome you from Channel Transitions East powered by Business Solutions magazine, held on July 22, 2014 at the Hilton Boston Logan Airport. Channel Transitions is a one-of-a-kind education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the as-a-Service model.

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