managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

How To Design A Retail Security Solution That Takes The Human Element Into Account

Finding the appropriate security solutions can be a daunting task, especially ensuring that the data you are guarding remains secure on a variety of levels.

More Articles

MSP-FOCUSED MAGAZINE ARTICLES

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • 7 Reasons You Should Charge Your IT Customers More
    7 Reasons You Should Charge Your IT Customers More

    The landscape for managed services providers (MSPs) has changed significantly over the last 10 years.  A decade ago most IT companies were providing break-fix service and then hoping for the occasional project work.  Early adopters to the MSP model sold proactive service and the uptime promise to their clients meant they could charge more because they sold on the value of the increased productivity that is a result of well-maintained IT infrastructure.

  • How MSPs Can Become The Sherpas Their Clients Need
    How MSPs Can Become The Sherpas Their Clients Need

    As a managed services provider (MSP), it’s your duty to guide your clients and lead them successfully through the treacherous (well, hopefully not too treacherous) world of IT services, ensuring they have what they need, when they need it. Never thought of yourself as a sherpa? However you want to define your relationship with your customers (and whatever you want to call it) there are certain ways to establish a solid, dependable back and forth with your customer base.

  • 3 Small Businesses That Used Cloud Backup To Defeat Ransomware
    3 Small Businesses That Used Cloud Backup To Defeat Ransomware

    One of hugely important benefits of cloud and hybrid backup software is the protection it provides your clients against ransomware. When a crypto virus or some other form of ransomware strikes, it typically locks up the user’s files and demands that money be paid for an encryption key.

  • Beyond The Headlines: Taking A Holistic Approach To Data Security
    Beyond The Headlines: Taking A Holistic Approach To Data Security

    It seems as if a week doesn’t go by without a data breach making headlines. From recent news of backup tapes gone missing from a Massachusetts-based hospital to a phishing attack at an Indiana-based healthcare system to a malware incident involving payment cards at several upscale hotels in California, the reasons for these data breaches vary widely. While each of these incidents offers a cautionary tale for businesses of all sizes, they don’t fully illustrate what’s needed to successfully fill the security gaps that exist today.

  • 2015:  The Year of Mobile
    2015: The Year of Mobile

    As you have probably heard, mid April of this year, Google made big changes to their search engine algorithm, giving priority to websites that are optimized for mobile devices. Over the past few months, many companies (our clients included) have started taking a closer look at their site traffic and refreshing their websites to make them mobile friendly.

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Webroot 2015 Threat Brief - Insights From Collective Threat Intelligence

    The Webroot® 2015 Threat Brief provides an overview of the threats against a wide range of organizations and individuals during 2014. It is based on analysis of threat intelligence metrics automatically captured, analyzed and correlated across threat vectors by BrightCloud, a Big Data security engine that acts as the backbone for all Webroot endpoint solutions and threat intelligence services.

  • The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

BlueStar VARTECH September 14-18 Cococay    
ASCII Success Summit      September 17-18 Washington, D.C.    
Continuum Navigate September 27-29 Las Vegas    
Channel Transitions –Midwest September 24 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.

FEATURED MSP-FOCUSED PRODUCTS

  • Webroot SecureAnywhere™ Business Mobile Protection
    Webroot SecureAnywhere™ Business Mobile Protection

    Smarter security for today’s mobile workforce.

  • Help Desk
    Help Desk When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
  • LabTech Backup And Storage
    LabTech Backup And Storage

    The LabTech Backup and Storage solutions provide a comprehensive set of products that protect operating systems, applications, configurations, settings, and data.

  • Enterprise Elite Services (EES)
    Enterprise Elite Services (EES)

    NetEnrich Enterprise Elite Services EES are designed to provide solution providers with a comprehensive suite of remote infrastructure and desktop managed services for enterprise clients with a large IT footprint or sophisticated technology solutions.

More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • VARs Opportunities In  Healthcare: Small Hospitals, Group And Independent Practices
    VARs Opportunities In Healthcare: Small Hospitals, Group And Independent Practices

    Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

More Multimedia