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Channel Transitions Provides Answers To Your As-A-Service Questions

Our third event on the topic of transitioning from break-fix to the as-a-service model was held on Tuesday July 22 in Boston. Based on feedback from the initial respondents to our post-event survey, Channel Transitions East was a success. After pouring a lot of sweat into the event, I’m relieved. It’s not that I expected failure. We planned and prepared and prepared even more to set ourselves up to succeed. But there are so many moving parts to an event that you can’t help but wonder what will go wrong. Thankfully, everything was fine.

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MSP-FOCUSED MAGAZINE ARTICLES

  • Take Financial Services To The Cloud
    Take Financial Services To The Cloud

    This $213-million company’s record fiscal year is a result of overcoming customers’ cloud fears and expanding its managed services practice.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Mastering Service Delivery Through Ticketing
    Mastering Service Delivery Through Ticketing

    Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.

  • 5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus
    5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus

    I speak in front of IT providers at many live events each year. During these events I poll the audience to see how many people have a goal of increasing their managed services revenue and normally over 95 percent of the hands in the audience go up. Then I ask how many people have a dedicated resource focused only on adding new managed services agreements. Very few hands are raised.

  • The Pitfalls Of Automated Social Media Tools
    The Pitfalls Of Automated Social Media Tools

    Like almost any marketing tool, social media can be a two-edged sword. If handled with care, a tweet can be engaging and appealing, generating brand awareness and positive consumer responses; if they are thoughtless or insensitive, they can severely damage your brand.

  • Things To Include In Your Elevator Speech
    Things To Include In Your Elevator Speech

    In this age of social media, coupled with our instant access to information from anywhere at any time, you might think the need for a traditional elevator pitch is obsolete. However, the old sales practice of crafting a short, succinct introduction to your organization may be more relevant than ever. 

  • Cloud Service Providers — 4 Things To Measure Before Leaping
    Cloud Service Providers — 4 Things To Measure Before Leaping

    As IT shops, both large and small, contemplate moving more of their systems off-premise and into the cloud, understanding how a potential service provider performs in real-world configurations is critical to a successful transition. Whether its bandwidth, uptime and availability, network peering points, ISPs, or even a high-level integrations like single sign-on (SSO), IT architects and administrators should “measure twice and ‘cutover’ once” before making the move to the cloud. With that in mind, here are four things to measure.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • PSA Solution Helps Axcell Technologies Grow 50% In One Year
    PSA Solution Helps Axcell Technologies Grow 50% In One Year

    Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.

  • How Resellers Can Become The Trusted Advisors On Security Issues

    Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers. Becoming a trusted advisor requires that VARs make a concerted, continuous effort to learn not only about their clients’ business operations, but also about the optimum IT solutions for those customers – and that often means refusing to settle for the status quo.

  • The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

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MANAGED SERVICES EVENTS

Channel Transitions – East July 22 Boston
ASCII SMB IT Success Summit July 30-31 Providence (Warwick, RI)
CompTIA Channelcon Aug 4-7 Phoenix
GFI MAX 2014 Customer Conference Sep 8-10 Orlando, FL
ASCII SMB IT Success Summit Sep 17-18 Phoenix
Navigate - Continuum User Conference Sep 21-23 Boston    
Ingram IMOne - Fall Sep 21-24 Las Vegas
Channel Transitions – Midwest October 7 Chicago    
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FEATURED MSP-FOCUSED PRODUCTS

  • Virtualization Practice
    Virtualization Practice

    NetEnrich Enterprise services for Virtual Host management delivers 24/7 monitoring, management and administration by experienced, certified administrators. Enterprise Services for Virtual hosts help IT Administrators maintain performance and reliability while adding on-going compliance reporting.

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    Kaseya Backup And Disaster Recovery Module Kaseya Backup and Disaster Recovery (BUDR) provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for Windows servers and workstations.
  • Patch Manager - Built With Technicians In Mind
    Patch Manager - Built With Technicians In Mind

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  • Kaseya User State Management Module
    Kaseya User State Management Module The integrated Kaseya User State Management (KUSM) add-on module provides an automated desktop migration solution and enables the definition and deployment of group profiles. IT Professionals can remotely deploy user customizations and machine “personalities” during operating systems, hardware or application upgrades, maintaining consistency across an organization and enforcing corporate standards. Combine KUSM and Intel® vPro™ Technology and contribute to the global “Green initiative”. Experience increased productivity while pro-actively promoting energy efficiency.
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