A study of employee email user habits conducted for GFI Software by Opinion Matters, reveals somewhat disturbing trends in habits of employees with regard to email and mobile device use.
MSP-FOCUSED MAGAZINE ARTICLES
Take Financial Services To The Cloud
This $213-million company’s record fiscal year is a result of overcoming customers’ cloud fears and expanding its managed services practice.
Defeating Goliath In The Cloud BDR Arena
An MSP’s consultative sales approach helps it unseat a multibillion-dollar competitor to win a cloud BDR (backup and disaster recovery) project worth $8,000 per month.
How Using Video-as-a-Service Can Strengthen Customer Relationships
This security integrator is realizing the advantages of a recurring revenue model.
MSP-FOCUSED EXECUTIVE COMMENTARY
5 Keys To Increasing MSP Sales Part 5: Believe In Change
Achieving dramatically different results requires taking dramatically different actions. More of the same won't get it done. The answer is not as easy as adding some new technical feature or as simple as hiring the right sales person.
Which Backup Solution Is Right For Your Customer?
For many enterprises, there may be nothing more important than having the right backup solution in place for their data. There are three basic enterprise backup solutions: traditional, cloud, and hybrid. All three have their merits depending on the needs of a company. Some considerations to think about while analyzing what solution is best for your client: what type of data do we need to store? Are we storing the entire data for a corporation or only certain data sets that are constantly changing? These answers can affect the solution you ultimately choose.
Is Your Workforce Ready For The Internet Of Everything?
Futurist Ray Kurzweil believes that the 21st century will be equivalent to 20,000 years of progress at today’s rate — about 1,000 times greater than the 20th century. In just the first two decades of the 21st century, the pace of this progress has created opportunities as well as challenges for businesses and governments around the world. A primary driver of these changes is the Internet of Everything (IoE).
3 Ways To Build Wealth With The As-A-Service Business Model
On my way to work I pass a billboard advertising the Connecticut Lottery. They now have two games available with a ”win for life” top prize — very tempting until you look at the odds of winning. Every day I play a different type of game — my “win for life”' strategy is based on recurring revenue streams in my managed IT services business.
Mastering Service Delivery Through Ticketing
Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
PSA Solution Helps Axcell Technologies Grow 50% In One Year
Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.
How Resellers Can Become The Trusted Advisors On Security Issues
Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers. Becoming a trusted advisor requires that VARs make a concerted, continuous effort to learn not only about their clients’ business operations, but also about the optimum IT solutions for those customers – and that often means refusing to settle for the status quo.
The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.
MANAGED SERVICES EVENTS
|Channel Transitions – East||July 22||Boston|
|ASCII SMB IT Success Summit||July 30-31||Providence (Warwick, RI)|
|CompTIA Channelcon||Aug 4-7||Phoenix|
|GFI MAX 2014 Customer Conference||Sep 8-10||Orlando, FL|
|ASCII SMB IT Success Summit||Sep 17-18||Phoenix|
|Navigate - Continuum User Conference||Sep 21-23||Boston|
|Ingram IMOne - Fall||Sep 21-24||Las Vegas|
|Channel Transitions – Midwest||October 7||Chicago|
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
SmartStyle Computing® SmartStyle Computing® is a private cloud solution, which replaces conventional hardware and infrastructure with virtual desktops, servers and networking for an affordable monthly fee.
Zenith Infotech CPR (Certified Partner Reseller) Program Zenith Infotech invites you to breathe life into your already successful business by enrolling in our Gold or Platinum CPR program to receive added benefits that will help you to grow your business and put money back into your pocket. These programs include a free BDR and SmartStyle unit (*programs vary), cash back incentives, as well as reimbursement on marketing funds. Gold or Platinum members can take advantage of our exclusive Zenith University which provides online learning and product certifications.
SmartStyle Computing Featuring Smart Style Office Zenith Infotech's SmartStyle Computing helps IT service providers profit from the cloud.
LabTech Mobile Device Management
LabTech Mobile Device Management (MDM) provides an environment where IT professionals can easily manage and secure mobile devices throughout their entire lifecycle. Built directly into LabTech, the MDM service allows for centralized management of all mobiles devices across all client sites from the same interface used to monitor your clients' networks.
F-Secure Details Security Solutions For Channel Transitions East Attendees
At Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport, Michael Wong, systems engineer for F-Secure, tells VARs and MSPs how they can provide security solutions to their customers through F-Secure.
RapidFire Tools Details HIPAA Compliance Module At Channel Transitions East
Mark Winter, VP of Sales for RapidFire Tools, answers questions about the company’s HIPAA Compliance Module for an attendee at Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport.
Webroot Discusses Security At Channel Transitions East
At Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport, Webroot’s NA Channel Manager Jim D’Espinosa tells how Webroot can help MSPs and VARs provide endpoint protection, web security, mobile device protection, and other services to their clients.
Channel Transitions East: GFI MAX Tells How RMM Benefits MSPs
At Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport, Ernest Byrd, sales engineer with GFI MAX, talked to managed services providers and resellers preparing to make the transition to managed services. He discussed how the GFI MAX remote monitoring and management tool can be a benefit as a part of your managed services business.