managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

MSP-FOCUSED MAGAZINE ARTICLES

  • Why RMM Is Right For Retail

    While it requires a different mindset for retail VARs who aren’t used to selling annuity services, remote monitoring and management (RMM) is a service that retail customers need.

  • 3 Pillars Of Managed Services Success

    Homing in on developing its employees, business processes, and business tools is the secret to this MSP’s consistent double-digit revenue growth.

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • Advice For A New MSP: Rediscover The Profitability Of Projects
    Advice For A New MSP: Rediscover The Profitability Of Projects

    Fifteen years ago, the margin pressure faced by VARs by the success of Dell's direct online sales model (and the many others that followed) created the conditions for the evolution of the IT industry from the VAR to the managed services provider (MSP) — transitioning from making retail margins to a recurring revenue model with aligned interests was an exciting salvation for many IT businesses and professionals around the world.

  • 20 Great Books That Can Help Build Your IT Solutions Provider’s Leadership Team
    20 Great Books That Can Help Build Your IT Solutions Provider’s Leadership Team

    Building a leadership team is an ongoing challenge. Yet it is one of the single most important tasks an owner/entrepreneur must do. Fortunately, there are many great books that can help make the task a little simpler.

  • 4 Tips For Improving Financial Reporting
    4 Tips For Improving Financial Reporting

    Accurate and timely financial reporting can be a valuable tool in managing any size business. A leadership team equipped with accurate financial data is empowered to make quicker, more informed decisions and effectively keep up with changing market conditions.

  • 3 PSA Pitfalls MSPs Should Avoid
    3 PSA Pitfalls MSPs Should Avoid

    One of the most important aspects of running a successful managed services practice is being as efficient as possible. To address this need, many solutions providers rely on professional services automation (PSA) software. Selecting a PSA tool is a significant decision, since the software can and should become the heart of an managed service provider’s (MSP’s) operation.

  • 4 Things To Consider When Protecting Apps And Data In The Cloud
    4 Things To Consider When Protecting Apps And Data In The Cloud

    The debate about which cloud is the right for business — public, private or hybrid — has been ongoing and may never be completely resolved, but most will agree the choice depends on the business and its unique requirements.

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • How MSPs Can Stay Relevant In The Era Of Cloud Computing

    As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.

  • Identity As A Service (IDaaS): Promising New Opportunity For MSPs

    Managed service providers are increasingly finding themselves in the role of “service brokers,” reselling public cloud services and struggling to stay relevant as their clients turn to self-service SaaS and IaaS offerings from commodity cloud vendors. Not only is this a challenging, race-to-the-bottom approach with low margins and stiff competition, but it is a difficult model to sustain and grow.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

ISC West Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
Las Vegas
MSP World March 26-27 Orlando    
Interop March 27-April 1 Las Vegas    
HIMSS April 12-16 Chicago    
Cisco Partner Conference April  27-30 Montreal    
Kaseya Connect April 12-16 Orlando, FL    
TechSelect Partner Conference April 21-24 New Orleans    

IT Sales and Marketing Boot Camp

(Robin’s Big Seminar)

April 22-25 Nashville, TN    
ASCII Success Summit April 30-May 1 Austin, TX    
IMOne Spring May 3-6 Orlando, FL    
EMC World May 4-7 Las Vegas    
HTG Peer Groups Centralized Meeting May 4-8 Dallas, TX    
Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Help Desk
    Help Desk When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
  • Enterprise Elite Services (EES)
    Enterprise Elite Services (EES)

    NetEnrich Enterprise Elite Services EES are designed to provide solution providers with a comprehensive suite of remote infrastructure and desktop managed services for enterprise clients with a large IT footprint or sophisticated technology solutions.

  • LabTech Antivirus
    LabTech Antivirus

    An increasing challenge for today’s IT solutions providers is delivering and managing effective protection against online threats and malicious software attacks to clients with different antivirus products. Onboarding new client locations with or without an existing antivirus solution, administrative difficulties with separate antivirus consoles and a lack of automated best practices for security updates further complicates IT threat prevention, detection and management.

  • Business Continuity
    Business Continuity The Zenith BDR is a business continuity appliance which includes all of the software and hardware you need to offer your end-clients a complete solution. Take a look at BDR G2 Models with double the storage capacity and new Backup Guardian service.
More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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