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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Disaster Strikes: 3 Critical Factors That Should Be A Part Of A Recovery Plan
    Disaster Strikes: 3 Critical Factors That Should Be A Part Of A Recovery Plan

    In the darkest days after a tornado in early May damaged 30 percent of Van, Texas, (a city outside of Dallas) residents were provided some relief when the Van High School “Vandals” baseball team beat North Lamar High School to go on to the state semifinals for the first time in program history.

  • What IT Solutions Providers Need To Know About Bitcoins And Cryptocurrency
    What IT Solutions Providers Need To Know About Bitcoins And Cryptocurrency

    Bitcoins are a form of cryptocurrency, meaning they do not have a physical representation. Instead they are stored in an online exchange in anonymous wallets. They can be transferred anywhere in the world via the Internet. They can be paid from anywhere, to anywhere with total anonymity. The long and short of it is: They are the ideal form of payment for illicit activities and hackers.

  • What To Consider When Planning Your Business Exit Strategy, Part I
    What To Consider When Planning Your Business Exit Strategy, Part I

    One of the areas I spend considerable time on is helping business owners prepare for and then complete an exit from the business they often founded and have worked in for decades. Let’s get one thing straight:  It is a big deal for an entrepreneurial owner to exit his or her business. In fact, it is a very big deal. The saddest call I receive comes from a small business owner that has worked in their company for decades. It was their creation, and they have poured sweat and blood into building it to where it is today.

  • 6 Reasons Every MSP Should Sell VoIP
    6 Reasons Every MSP Should Sell VoIP

    Remember the days when the most integration your computer and your telephone had was when you connected to the Internet via dial-up modem?  It was really more like the occasional meet-up than a full-fledged marriage between two critical pieces of technology. Phone systems, like mainframe computers, were highly specialized, cumbersome, and expensive long-term commitments — and there was an equally specialized and highly trained sector of people who sold and serviced them. 

  • Leadership Lessons Learned By A Systems Integrator On A 7,500-Mile Rally To Mongolia
    Leadership Lessons Learned By A Systems Integrator On A 7,500-Mile Rally To Mongolia

    The most important leadership lessons come from the least likely scenarios. I’ve found this to be true throughout my career as an entrepreneur and executive, and it’s part of the reason I’ll spend a few weeks this summer driving thousands of miles across Europe in a tiny car I rescued from the scrap heap.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Defending SMBs With Cloud-Managed Security

    Technology is a two edged sword. On one side, the introduction of new applications, devices, and web services makes people’s lives and jobs easier and more productive. On the other, the increase in user mobility, the migration to faster data pipes and the exchange of more information open businesses up to new threats and increased susceptibility to cyber attacks.

  • SMBs: The Attacker’s Target

    Cybercrime is increasing at epidemic proportions, from consumers, to SMB organizations to large enterprises. According to avtest.org, an independent service provider of anti-virus research, more malware was found in the past two years than in the previous 10 years combined. From 2013 to 2014, new malware jumped just over 71 percent from 83M to 142M new strains being introduced. And it turns out Small to Medium Business (SMB) organizations are becoming the cybercriminal’s “sweet spot”.

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MANAGED SERVICES EVENTS

CompTIA ChannelCon August 3-5 Chicago    
HTG Peer Groups Centralized Meeting August 3-7 Minneapolis    
D&H New England Technology Show August 11 Quincy, MA    
Smart VAR Healthcare Summit August 11 Dallas, TX    
ASCII Success Summit      August 20 Boston    
BlueStar VARTECH September 14-18 Cococay    
ASCII Success Summit      September 17-18 Washington, D.C.    
Continuum Navigate September 27-29 Las Vegas    
Channel Transitions –Midwest September 24 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Kaseya User State Management Module
    Kaseya User State Management Module The integrated Kaseya User State Management (KUSM) add-on module provides an automated desktop migration solution and enables the definition and deployment of group profiles. IT Professionals can remotely deploy user customizations and machine “personalities” during operating systems, hardware or application upgrades, maintaining consistency across an organization and enforcing corporate standards. Combine KUSM and Intel® vPro™ Technology and contribute to the global “Green initiative”. Experience increased productivity while pro-actively promoting energy efficiency.
  • Managed Services Back Office
    Managed Services Back Office Zenith provides infrastructure components to you, our partner, to allow you to build your managed services in the most cost- effective and efficient manner.
  • OKI Solutions
    OKI Solutions As business printing specialists, OKI understands the dynamic challenges that face today's industries. We offer a full line of custom business printing solutions that increase business productivity and provide a low total cost of ownership to the end user.
  • StorageCraft ShadowProtect Small Business Server
    StorageCraft ShadowProtect Small Business Server Fast and Reliable Disaster Recovery, Data Protection and System Migration for Windows Servers. Maximize Business Continuity and Minimize Your Recovery Time Objective with ShadowProtect® Server™ and ShadowProtect® Small Business Server™.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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