managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

MSP-FOCUSED MAGAZINE ARTICLES

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • 5 Network Security Market Trends That Matter For Managed Services In 2016
    5 Network Security Market Trends That Matter For Managed Services In 2016

    It’s no secret organizations of all sizes are changing the way they run their businesses. The move toward a digital economy, combined with the need to always be on, means anything that can save time and simplify workflows is in high demand. Now, more than ever, seamless delivery — whether it’s music, email or network security — is where opportunity lies.

  • Windows 10: Risks Still Loom Despite Big Improvements
    Windows 10: Risks Still Loom Despite Big Improvements

    There are an estimated 1.5 billion Windows devices worldwide and approximately 3 percent of them are attributed to Windows 10 — about 45 million systems. Many more Windows 7 and Windows 8.x users are seriously considering upgrading to Windows 10, taking advantage of Microsoft’s free upgrade offer that will end in July 2016.

  • The Importance Of Data Discovery
    The Importance Of Data Discovery

    The volume of data being created, shared, and stored is growing exponentially with no sign of slowing down. With more people accessing and storing files in a multitude of network and cloud repositories, your sensitive data could be anywhere. Collaboration among employees, partners, and customers is key, but there must be a balance between information sharing and information protection.

  • Why It’s Okay For CIOs To Make Decisions Based On Feelings
    Why It’s Okay For CIOs To Make Decisions Based On Feelings

    One of life’s most hilariously, ironic aspects is that, wherever you go, you’ll notice personal exceptionalism is by far the most ordinary expression of human behavior. If you understand that concept to be true, then the self-assessment data gathered by the well-known leadership and management coach, Mark Goldsmith won’t surprise you either. By Ariel Amster, Qubole

  • The Impact Of M&A On The MSP Market
    The Impact Of M&A On The MSP Market

    It’s all the rage right now.  Everyone seems to be a buyer or seller; some are even trying to play both sides of the M&A puzzle.  It is hard to find anyone who is not actively considering M&A as a strategy for growth or exit.  And while it may be exciting and the seemingly best option for growing or transition, it also comes with some baggage that can become detrimental if not managed well.

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • 10 Best Practices For Transitioning To A Managed Services Model
    10 Best Practices For Transitioning To A Managed Services Model

    The managed services model brings solution providers recurring revenue, deeper client engagement, and greater business stability. But the transition requires careful planning and execution to avoid pitfalls such as underpricing services, picking the wrong technology, or failing to properly communicate the change to customers. In this roadmap, we outline 10 best practices for resellers to follow when transitioning to managed services—while keeping data protected throughout the process.

  • Improving Security With Cloud-Based Antivirus And Antimalware

    Recently, the Lloyd Group was looking to move its services to the cloud. The MSP was evaluating various cloud-based tools and learned about cybersecurity provider Webroot, recalls Bill Goldin, director of technology at the New York metropolitan-area company. What initially attracted Lloyd to Webroot was the lightweight nature of the vendor’s antimalware solution.

  • Don’t Fall Prey To The Common Myths Of Transitioning

    IT solutions providers interested in adopting managed services should not fall prey to common myths about the transition.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

SYNNEX Spring VARNEX April 10-15 Dallas
Ingram Cloud Summit April 11-13 Phoenix
ASCII Success Summit April 17-18 Milwaukee, WI
SMB TechFest Q2 April 21-22 Anaheim, CA
Q2 HTG Peer Group Meetings – North America May 2-6 Dallas, TX
Q2 HTG Peer Group Meetings – Europe May 16-20 Dublin, Ireland, IE
Q2 HTG Peer Group Meetings – Australia/New Zealand May 23-27 Sydney, NSW, Australia
ASCII Success Summit May 25-26 Linthicum, Maryland
Channel Transitions June 2 Philadelphia
ASCII Success Summit June 22-23 Miami Beach, Florida
SMB TechFest Q3 July 21-22 Anaheim, CA
Q3 HTG Peer Group Meetings – Europe July 25-29 Aberdeen, Scotland, GB
Q3 HTG Peer Group Meetings – North America August 1-5 Denver, CO
ASCII Success Summit August 17-18 East Brunswick, New Jersey
Q3 HTG Peer Group Meetings – Australia/New Zealand August 22-25 Queenstown, New Zealand
Channel Transitions September 14 Boston
ASCII Success Summit September 22 Toronto, ON
ASCII Success Summit September 28-29 Columbus, Ohio
ISV IQ Live! East October 6 Philadelphia
ASCII Success Summit October 13-14 Newport, Rhode Island
ASCII Cup Party October 14 Newport, Rhode Island
SMB Tech Fest Q4 October 20-21 Anaheim, CA
Q4 HTG Peer Group Meetings October 31 - November 5 Championsgate, FL

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

FEATURED MSP-FOCUSED PRODUCTS

  • Small Business Services (SBS)
    Small Business Services (SBS)

    NetEnrich Small Business Services SBS are designed to provide solution providers with a comprehensive suite of remote infrastructure and desktop managed services for their small business clients.

  • Kaseya Backup And Disaster Recovery Module
    Kaseya Backup And Disaster Recovery Module Kaseya Backup and Disaster Recovery (BUDR) provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for Windows servers and workstations.
  • Cloud Practice
    Cloud Practice

    Our cloud practice will help partners manage their customer’s devices hosted in either public, private or hybrid cloud. We also will provide an assessment/discovery service for customers and help them to create a roadmap of how their IT infrastructure should be hosted between the cloud and the datacenter.

  • StorageCraft® ShadowProtect® Granular Recovery For Exchange
    StorageCraft® ShadowProtect® Granular Recovery For Exchange Exchange administration can be time-consuming and difficult if you don't have the right tools at your disposal. ShadowProtect® Granular Recovery for Exchange allows you to easily recover mailboxes, search email messages and attachments and migrate to new Exchange servers.
More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • How Important Is RMM To A Managed Services Provider?
    How Important Is RMM To A Managed Services Provider?

    Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.

  • How To Answer Some Common Customer Objections To Managed Services
    How To Answer Some Common Customer Objections To Managed Services

    Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.

  • Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?
    Where Are Opportunities To Sell Payments Outside Of Retail And Hospitality?

    Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.

  • VARs Opportunities In  Healthcare: Small Hospitals, Group And Independent Practices
    VARs Opportunities In Healthcare: Small Hospitals, Group And Independent Practices

    Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.

More Multimedia