Global ICT services and solutions provider Dimension Data has found that, despite the continued explosion of digital contact as a customer engagement tool, contact centers are still playing catch-up when it comes to digital demand.
MSP-FOCUSED MAGAZINE ARTICLES
A Marriage Of POS & Managed Services
This POS VAR is leveraging remote monitoring and management (RMM) tools to provide automated service to his retail and restaurant customers.
The 4 “Nos” That Lead To More Profitable Managed Services “Yeses”
This MSP’s introspection during the recession led to business changes that produced two-years-and-counting of double-digit revenue growth.
Channel Consolidation: Big Trouble Or Business As Usual?
We asked VARs, MSPs, and integrators to share their thoughts on how channel consolidation is affecting business.
MSP-FOCUSED EXECUTIVE COMMENTARY
4 Considerations For VARs Ready To Put Managed Network Security Services At Their Core
VARs continue to be tasked with shifting their business models to keep up with the growing interest in “as-a-Service” solutions across the IT channel. The challenge today is developing the right strategy and identifying which specific managed services can increase business efficiencies and profits for the end user. VARs should keep their pulse on trends occurring around the Third Platform and the managed services opportunities that result from having billions of mobile devices deployed around the world, combined with the burgeoning amount of data being generated. Network security can be an attractive, if not imperative, starting point for VARs to offer managed services.
Keys To Managing Customer Relationships
The keys to managing customer relationships are the same as managing any personal relationship. It boils down to listening, being a good partner, having good rapport, building trust, being transparent, having integrity, and being there when someone needs you. A good customer-IT solutions provider relationship is like a successful marriage.
How EMI And BI Drive Operational Performance For Your Manufacturing Clients
To be able to leverage enterprise manufacturing intelligence (EMI) and business intelligence (BI), it is importance to understand what each brings to the table for a manufacturer. Do you know the differences between enterprise manufacturing intelligence (EMI) and business intelligence (BI)? Are they interchangeable? Complementary?
5 Reasons Your IT Clients Should Adopt A Business Rules Management System
Today’s enterprise is working harder than ever for increased effectiveness and agility in business operations. The management of business decisions is a critical means to achieving these goals, and operations and IT teams should be able to quickly modify the business rules that affect decisions.
Not All Of Your IT Clients Want The Cloud
Cloud computing is the hot thing in IT and your clients might be hearing it’s inevitable. Marketers will try to convince your clients that their data should be in the cloud, sooner or later. Maybe. Maybe not.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
Report Your Way To A Better Customer Relationship
Running a successful managed services business is all about managing relationships. You need to constantly ensure that you are meeting your customers’ needs or they will take their IT business elsewhere.
2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy
IaaS (Infrastructure-as-a-Service) is proving to be a leading service within the exploding cloud computing market. Gartner, for example, predicts that IaaS will achieve a compound annual growth rate (CAGR) of 41.3% through 2016, the fastest growing area of public cloud computing the research firm tracks. As would be expected, the market has been flooded in the past few years as established IT giants (e.g. IBM, Microsoft) and startups (e.g. ProfitBricks, CloudSigma) alike have come out with IaaS offerings.
Essential Guide To Selling Managed Cloud Services
In this guide we will address what a good prospect looks like, where to spend your time selling managed cloud services and how to close the deal.
MANAGED SERVICES EVENTS
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
Our cloud practice will help partners manage their customer’s devices hosted in either public, private or hybrid cloud. We also will provide an assessment/discovery service for customers and help them to create a roadmap of how their IT infrastructure should be hosted between the cloud and the datacenter.
Kaseya Endpoint Security Module Kaseya Endpoint Security (KES), a powerful and proven add-on to the Kaseya IT Framework, provides an essential security protection component. By incorporating reactive antivirus and spyware detection with the latest proactive technologies, IT Professionals are able to include effective protection against malicious programs ensuring not only anti-virus protection but protection from unknown threats.
Zenith Infotech CPR (Certified Partner Reseller) Program Zenith Infotech invites you to breathe life into your already successful business by enrolling in our Gold or Platinum CPR program to receive added benefits that will help you to grow your business and put money back into your pocket. These programs include a free BDR and SmartStyle unit (*programs vary), cash back incentives, as well as reimbursement on marketing funds. Gold or Platinum members can take advantage of our exclusive Zenith University which provides online learning and product certifications.
Managed Workplace 2012: Network Audits
Running a Network Audit lets you rapidly identify and address critical — and potentially costly — issues for your clients.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.