The managing editor of Healthcare IT News has given an overview of the state of HIT as informed by Verizon’s most recent security report, and it reflects what most in the industry already know … things are a bit all over the place.
MSP-FOCUSED MAGAZINE ARTICLES
Product Comparison: Endpoint Security Solutions
Five business-class endpoint security solutions are compared. Which is right for you and your customers?
Why RMM Is Right For Retail
While it requires a different mindset for retail VARs who aren’t used to selling annuity services, remote monitoring and management (RMM) is a service that retail customers need.
3 Pillars Of Managed Services Success
Homing in on developing its employees, business processes, and business tools is the secret to this MSP’s consistent double-digit revenue growth.
MSP-FOCUSED EXECUTIVE COMMENTARY
The Best Approach To Defend Your SMB Clients Against Malware
If you use a computer, laptop, tablet or smart phone then you are at risk of being infected with malware. Malware comes in many varieties but none of them are beneficial to a company and some, without proper security plans already in place, could force you or your clients out of business. Would your company be able to continue if it lost access to all of your accounting data? If customers learned that the account details or private information regarding them was now in the hands of hackers because of a breach of systems would they understand? Imagine having every file on your computers and servers lost forever.
Security Problems With IoT And The Imminent Danger We Need To Prepare For
We’ve been hearing a lot about the Internet of Things (IoT) and have slowly watched its arrival into our everyday lives. Now, devices are streaming into the market with technology ranging from “smart” coffee makers and small appliances, home connected devices, and even the upcoming Apple Watch. These technologies have given early adopters something to think about. How do I keep my data safe when IoT can connect you with the entire cyber world?
IT Solutions Providers: Clarifying Your Personal MVV
It's impossible to lead others until you lead yourself. The core to self-leadership is clarity around your MVV (Mission, Vision, and Values). Note: This is the first in a three-part series on Clarifying your personal MVV. In May we’ll talk about personal Vision and in June we’ll look at personal Values.
5 Ways To Win The Best Employees In A Talent Shortage
Talent. It’s hard to find and even harder to retain. The more specialized your field, the fewer qualified people there are to select from. And even if you’re fortunate enough to be located in a top tech hub saturated with talent—Silicon Valley, Seattle, Washington D.C., Boston, and Sacramento according to Forbes — you’ll have to work hard to keep competitors from luring away your best players.
Pop Quiz: What’s The Difference Between Compliance And Security?
The relationship between compliance and security is one that many IT types think they understand, but in reality don’t quite grasp. That’s why my ongoing effort to educate on this topic starts by asking the same question: Do you have smoke alarms in your home?
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform
Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.
6 Key Requirements For A Profitable NOC + Help Desk Service
How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.
How MSPs Can Stay Relevant In The Era Of Cloud Computing
As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.
MANAGED SERVICES EVENTS
|ISC West||Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
|MSP World||March 26-27||Orlando|
|Interop||March 27-April 1||Las Vegas|
|Cisco Partner Conference||April 27-30||Montreal|
|Kaseya Connect||April 12-16||Orlando, FL|
|TechSelect Partner Conference||April 21-24||New Orleans|
(Robin’s Big Seminar)
|April 22-25||Nashville, TN|
|ASCII Success Summit||April 30-May 1||Austin, TX|
|IMOne Spring||May 3-6||Orlando, FL|
|EMC World||May 4-7||Las Vegas|
|HTG Peer Groups Centralized Meeting||May 4-8||Dallas, TX|
|Autotask Community Live||May 17-19||Miami, FL|
|May 19-21||Greenville, SC|
|ASCII Success Summit||May 28-29||Chicago|
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
Zenith Infotech Total Desktop Care Plus
Managing servers is one thing, but desktops? No harm, no foul. Zenith Infotech feeds you an easy layup with Total Desktop Care+! Simply choose the service package that best fit your clients’ needs to deliver proactive, preventative IT maintenance at the desktop, as well as server level — easily and profitably—and under your own brand!
In fact, adding managed services to your portfolio of offerings has never been simpler. Zenith Infotech’s Total Desktop Care+ service includes:
- Anti-virus and spyware management
- Hardware and software asset tracking
- Patch management
- 24/7 monitoring of customer networks … and more!
StorageCraft® ShadowProtect® Virtual™ ShadowProtect Virtual is the tool you need to manage today's hybrid computing environments.
CloudRunner And Essential IT-as-a-Service Solutions For SMBs
Become a one-stop shop for all your customers’ IT-as-a-service needs.
Managed Workplace 2012
Level Platforms Managed Workplace 2012 delivers the most comprehensive monitoring, management and automation capabilities in the industry, allowing service providers to see and manage the entire customer IT environment while generating new recurring revenues, increasing product and services sales, and significantly lowering operating costs.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.