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Government IT News For VARs — September 17, 2014

In news this week, the U.S. Defense Department (DoD) institutes a three-part cloud strategy, one senator warns agencies may already have been hacked, and Internet Slow Down Day proved to be a thorn in lawmakers’ sides. Social media is also proving to be a valuable resource for agencies.

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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Flash Storage: Where The Opportunity Lies For The Channel
    Flash Storage: Where The Opportunity Lies For The Channel

    Storage technology — and the way it will need to be sold in the future — is changing. Adoption of flash storage is growing apace as enterprises are increasingly attracted to the benefits it offers over traditional hardware. Indeed, IDC predicts that the global market for flash storage will continue its growth to $4.5 billion in 2015. However this new era, rather than being seen as a threat to traditional revenue streams for resellers of traditional storage hardware, in fact presents a whole new level of opportunity for the savvy reseller.

  • Channel Sales Vendor/Partner Relationships: What Vendors Want (Part 4)
    Channel Sales Vendor/Partner Relationships: What Vendors Want (Part 4)

    It’s not love at first sight. It is all about the relationship between the vendor and the partner if a channel sales partnership is to be successful. A better understanding of what a vendor expects from a partner helps the solution provider make well informed and prudent business decisions that have a positive and profitable impact on their organization.

  • The PDF Paradigm: Should You Use PDF On The Web?
    The PDF Paradigm: Should You Use PDF On The Web?

    It’s been 21 years since Adobe debuted the Adobe Acrobat suite and introduced the PDF (portable document format) file format. Adobe also launched a free PDF reader in order to make PDF ubiquitous. You only had to purchase the software if you wanted to actually create PDF documents.

  • Tips To Identify And Leverage A Wedge To Break Into Managed Services
    Tips To Identify And Leverage A Wedge To Break Into Managed Services

    A few years ago, one of my vendors held an online event with author Randy Schwantz as guest. Schwantz had written two books about using “The Wedge” to displace your competitor’s and win more clients. After an hour on the phone, I was hooked. The very next week I used some of these techniques in a prospect meeting to ultimately get my competition fired and land the client’s entire business — a client from which I am still making monthly recurring revenue. I have used these techniques ever since with great success.

  • Top 5 Tips For Developing A Customer Satisfaction Survey
    Top 5 Tips For Developing A Customer Satisfaction Survey

     “How satisfied are you with the service you received?" It’s an age old question companies ask their customers year after year. But, as a consumer, does it really mean anything to you? More importantly, does it make you feel like the company actually cares about you?

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • 5 Ways Great MSPs Automate Business

    When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.

  • Top 10 Ways To Use Help Desk To Build Your MSP Business

    Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.

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MANAGED SERVICES EVENTS

CompTIA Channelcon Aug 4-7 Phoenix
GFI MAX 2014 Customer Conference Sep 8-10 Orlando, FL
ASCII SMB IT Success Summit Sep 17-18 Phoenix
Navigate - Continuum User Conference Sep 21-23 Boston    
Ingram IMOne - Fall Sep 21-24 Las Vegas
Channel Transitions – Midwest October 7 Chicago    
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FEATURED MSP-FOCUSED PRODUCTS

  • Label Printers
    Label Printers

    For entry level to the most advanced label and receipt printing requirements, OKI offers a complete line of portable, desktop, and enterprise label printers to improve business performance with fast, high-resolution, and easy-to-read output.

  • Kaseya User State Management Module
    Kaseya User State Management Module The integrated Kaseya User State Management (KUSM) add-on module provides an automated desktop migration solution and enables the definition and deployment of group profiles. IT Professionals can remotely deploy user customizations and machine “personalities” during operating systems, hardware or application upgrades, maintaining consistency across an organization and enforcing corporate standards. Combine KUSM and Intel® vPro™ Technology and contribute to the global “Green initiative”. Experience increased productivity while pro-actively promoting energy efficiency.
  • LabTech Antivirus
    LabTech Antivirus

    An increasing challenge for today’s IT solutions providers is delivering and managing effective protection against online threats and malicious software attacks to clients with different antivirus products. Onboarding new client locations with or without an existing antivirus solution, administrative difficulties with separate antivirus consoles and a lack of automated best practices for security updates further complicates IT threat prevention, detection and management.

  • Kaseya Computer Audit And Discovery
    Kaseya Computer Audit And Discovery Kaseya provides a fast, accurate and up to date Audit and Discovery of your entire computing infrastructure. Get a complete and comprehensive software and hardware inventory delivered right to your desktop automatically. Kaseya’s Computer Audit and Discovery program can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure.
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MSP-FOCUSED MULTIMEDIA

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

  • Why Automation Is A Business Imperative For Today's MSPs

    How can you deliver more to your customers while keeping a close eye on your profit margins? The answer is automation. Learn about the common barriers to automation and how to overcome them.

  • Meet N-able Security Manager AV Defender Powered By BitDefender

    Anti-virus/anti-malware is a business imperative in today's connected world. Ensure your clients are protected by the industry-awarded and industry-leading technologies in Security Manager AV Defender -- powered by Bitdefender® and integrated with N-central. Get a quick overview in this short video.

  • BSMtv: Channel Transitions Speakers Provide Advice For New And Growing MSPs
    BSMtv: Channel Transitions Speakers Provide Advice For New And Growing MSPs

    In this edition of BSMtv, Business Solutions and Jameson Publishing president Jim Roddy and Business Solutions editor in chief Mike Monocello welcome you from Channel Transitions East powered by Business Solutions magazine, held on July 22, 2014 at the Hilton Boston Logan Airport. Channel Transitions is a one-of-a-kind education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the as-a-Service model.

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