CFO input drives much of the decision-making process behind the purchasing of your products and services. This infographic from Medical Billing Star breaks down their perspective and concern by the numbers.
MSP-FOCUSED MAGAZINE ARTICLES
Take The Fast Track To UCC Sales Dominance
This IT solutions, managed, and cloud services provider doesn’t let its size or age keep it from winning unified communications and collaboration (UCC) deals with global midsize and enterprise clients.
Want Recurring Cloud Revenue? Develop A Killer App
This small MSP-turned-ISV is projecting more than $1 million in revenue growth this year with even bigger growth potential the following year.
The Business Side Of Managed Services
A panel of managed services experts shares advice concerning sales, compensation, pricing, and bundling — the right way.
MSP-FOCUSED EXECUTIVE COMMENTARY
Right-Sized Security Training — The Case For The Learning Burst
Most of us aren’t weekend warriors, logging extensive hours of training for the next marathon. But, we look forward to walking the dog, biking around the neighborhood, or a round of golf. And when we worry that we’re not exercising enough, we can reassure ourselves that short bursts of exercise are just as good, perhaps better. Fortunately, studies indicate that short bursts and interval training help people burn fat and increase fitness levels, even in 15-20 minute sessions.
Managed Services Continues To Be Money In The Bank
If you are an “IT guy,” who trades your labor for dollars, then offering managed services (flat rate services) should be a no-brainer. But, that doesn’t necessarily mean your business model can guarantee you are doing it correctly or more importantly, being successful at it. The transition from a break-fix business to a managed services business model is actually not as difficult as many people might think. However, there are two vital factors that must be taken into consideration before deciding to make this transition.
Born In The Cloud: The Next Generation Of Call Center Technology
As more and more companies are shifting gears and jumping on board with cloud technology, the contact center industry is making the switch as well. Cloud computing technology has made it possible for call centers to forego the need to increase staff numbers and the routine headaches that are all too often associated with hardware and software (we’ve all been there).
4 Ways To Protect Small Businesses From Data Loss
Since 2004, Ready.gov, a national public service campaign by the U.S. Department of Homeland Security (DHS) and the Federal Emergency Management Agency, has recognized September as National Preparedness Month. As the month comes to a close, we remind you to stress with your clients that businesses should be prepared year-round for disaster. This is an opportunity for IT solution providers and SMBs alike to re-focus their efforts on ensuring that their data and critical business infrastructure are protected, should catastrophe strike.
Are You Putting Technology To Good Use? 4 Tips To Help Your Manufacturer Clients Deliver IT Operations Efficiently
Manufacturing requires precision, no matter what type of product is being developed. Yet in today’s technologically advanced world, many manufacturers are finding that their IT operations are not as efficient as they should be. And it seems like every day there’s a “new” product or solution that they must have to compete in the marketplace. This leaves operators wondering how and if they can improve upon some of the more critical functions with existing technologies. The answer is, of course, yes!
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
Value-Added Provider Interstate Communications Delivers Smart Business Capabilities To Parker Ag’s Agribusiness Operations
Parker Ag Innovations, a seed and chemical distributor located in Emerson, Iowa, was looking to improve oversight of its warehouse operations with the addition of surveillance cameras.
Webroot 2015 Threat Brief - Insights From Collective Threat Intelligence
The Webroot® 2015 Threat Brief provides an overview of the threats against a wide range of organizations and individuals during 2014. It is based on analysis of threat intelligence metrics automatically captured, analyzed and correlated across threat vectors by BrightCloud, a Big Data security engine that acts as the backbone for all Webroot endpoint solutions and threat intelligence services.
The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
Many VARs find working with a single vendor less complicated and more expedient than sourcing from multiple suppliers. The drawback: The technology available in single-vendor portfolios is inconsistent in quality and functionality. Nowhere is this more evident than the security space, where a client’s critical assets must be thoroughly safeguarded with no tolerance for weak spots. A growing number of VARs show better returns and higher average sales prices than peers by creating holistic solutions using multiple best-of- breed technologies.
MANAGED SERVICES EVENTS
|BlueStar VARTECH||September 14-18||Cococay|
|ASCII Success Summit||September 17-18||Washington, D.C.|
|Continuum Navigate||September 27-29||Las Vegas|
|Channel Transitions – Midwest||September 24||Chicago|
|ISV IQ Live! West||February 24, 2016||Santa Ana, CA|
|Channel Transitions||June 2, 2016||Philadelphia|
|Channel Transitions||September 14, 2016||Boston|
|ISV IQ Live! East||October 6, 2016||Philadelphia|
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
Kaseya Patch Management Kaseya provides fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates.
IT As A Service
The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.
Kaseya Network Monitoring & Alerts Kaseya’s Network and Computer Monitoring Software gives IT professionals the ability to monitor what is going on with their network so they can stop or eliminate problems before they occur.
Managed Hosting Solutions: Colocation We took colocation and made it infinitely better. By better we mean you no longer have to take on everything—including the capital expenses—just to keep control of your OS.
VARs Opportunities In Healthcare: Small Hospitals, Group And Independent Practices
Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.