managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

Connecting Client ICD-10 Needs To Concrete IT Service Offerings

IT solutions providers should make sure not to miss a growing opportunity to upsell service offerings while the ICD-10 deadline hasthe coding system top of mind with their clients.

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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • How To Make Money From Compliance Audits
    How To Make Money From Compliance Audits

    VARs and managed services providers (MSPs) who choose to sell compliance audits have one great advantage:  Compliance, by definition, is mandatory. That in itself gives companies an incentive to purchase, and creates opportunities for resellers and MSPs to build their businesses. Resellers need to decide which market to pursue, and need to inform businesses exactly what they have to lose if they are found non-compliant by the bodies that govern these mandates.

  • 3 Qualities Of An IT Solutions Provider That SMBs Want
    3 Qualities Of An IT Solutions Provider That SMBs Want

    Small-to-midsize businesses (SMBs) are faced with an ever-growing list of technological challenges. A few of those challenges are keeping IT systems humming, deciding which technologies to invest in, and keeping up with the latest technological developments that impact their business.

  • MSP Teams: Not Just From IT Backgrounds Anymore
    MSP Teams: Not Just From IT Backgrounds Anymore

    As the cloud continues to displace locally installed and managed solutions, businesses need experts to help them strategically use technology in a way that improves the efficiency of their business operations. While smart techs who’ve mastered the wizardry of registry keys and quirky Microsoft technology are able to now turn their attention to the equally opaque world of APIs and policies, smart MSPs are adding skills not often seen in technology teams in the small and medium business market: business analysts who combine high level knowledge of complex technology with an understanding of business needs.

  • Ask The Consultant: How To Have One-To-One Meetings That Matter To Your IT Solutions Provider Team
    Ask The Consultant: How To Have One-To-One Meetings That Matter To Your IT Solutions Provider Team

    In business, we often talk about mission, vision, and values to our teams and the importance of ongoing discussions and communications around those major themes. 

  • 3 Things Solutions Providers Can Do To Build Partnerships With SMBs
    3 Things Solutions Providers Can Do To Build Partnerships With SMBs

    Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Defending SMBs With Cloud-Managed Security

    Technology is a two edged sword. On one side, the introduction of new applications, devices, and web services makes people’s lives and jobs easier and more productive. On the other, the increase in user mobility, the migration to faster data pipes and the exchange of more information open businesses up to new threats and increased susceptibility to cyber attacks.

  • SMBs: The Attacker’s Target

    Cybercrime is increasing at epidemic proportions, from consumers, to SMB organizations to large enterprises. According to avtest.org, an independent service provider of anti-virus research, more malware was found in the past two years than in the previous 10 years combined. From 2013 to 2014, new malware jumped just over 71 percent from 83M to 142M new strains being introduced. And it turns out Small to Medium Business (SMB) organizations are becoming the cybercriminal’s “sweet spot”.

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MANAGED SERVICES EVENTS

CompTIA ChannelCon August 3-5 Chicago    
HTG Peer Groups Centralized Meeting August 3-7 Minneapolis    
D&H New England Technology Show August 11 Quincy, MA    
Smart VAR Healthcare Summit August 11 Dallas, TX    
ASCII Success Summit      August 20 Boston    
BlueStar VARTECH September 14-18 Cococay    
ASCII Success Summit      September 17-18 Washington, D.C.    
Continuum Navigate September 27-29 Las Vegas    
Channel Transitions –Midwest September 24 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • StorageCraft® ShadowProtect® For Managed Service Providers™
    StorageCraft® ShadowProtect® For Managed Service Providers™ One of the biggest challenges managed service providers face is how to maximize business continuity and avoid business disruption for their customers following a system failure.
  • OKI Printing Solutions
    OKI Printing Solutions Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
  • Kaseya Patch Management
    Kaseya Patch Management Kaseya provides fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates.
  • Kaseya User State Management Module
    Kaseya User State Management Module The integrated Kaseya User State Management (KUSM) add-on module provides an automated desktop migration solution and enables the definition and deployment of group profiles. IT Professionals can remotely deploy user customizations and machine “personalities” during operating systems, hardware or application upgrades, maintaining consistency across an organization and enforcing corporate standards. Combine KUSM and Intel® vPro™ Technology and contribute to the global “Green initiative”. Experience increased productivity while pro-actively promoting energy efficiency.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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