In the news, the Office of the National Coordinator for Health IT (ONC) announces $28 million in awards to state HIEs, and vendors are named in holding back healthcare IT reform.
MSP-FOCUSED MAGAZINE ARTICLES
A Marriage Of POS & Managed Services
This POS VAR is leveraging remote monitoring and management (RMM) tools to provide automated service to his retail and restaurant customers.
The 4 “Nos” That Lead To More Profitable Managed Services “Yeses”
This MSP’s introspection during the recession led to business changes that produced two-years-and-counting of double-digit revenue growth.
Channel Consolidation: Big Trouble Or Business As Usual?
We asked VARs, MSPs, and integrators to share their thoughts on how channel consolidation is affecting business.
MSP-FOCUSED EXECUTIVE COMMENTARY
Selling To The Millennial Customer
Many of us have owned our businesses for numerous years and come from the Boomer Generation. Boomers are frugal for the most part, and were raised with dial telephones, three-channel television, and in a single-income family. We saved our leftovers, ate everything on our plates, and the stores were closed on Sundays. We grew up with a mindset of budgets, and when we got out of college it was the ‘70s. We listened to vinyl records, FM radio, and drove an American-made car.
3 Reasons Why Specialization Is Critical To Success
You’ve more than likely heard the saying, “jack of all trades, master of none,” and while in most cases this applies to individuals, it can also pertain to businesses, including solutions providers and MSPs (managed services providers).
5 Opportunities For Independent Software Vendors In Education
Technical advancements have completely reshaped the way we live and function today. These advances are an outcome of creative minds and innovative ideas stimulated by effective learning, imparted to a great extent, by our esteemed educational institutions. Interestingly, the education sector has always been notoriously slow to adopt new technology with very little changes made in the past so-many decades.
Solutions Providers: Whatever You Do, Don’t Do This
The “this” that I’m talking about is the practice that I’ve seen MSPs (managed services providers) and IT consultants repeat many times. Tragically, each repetition costs the MSP and/or IT consultant a ton of cash. The behavior that I’m talking about is the result of success that the MSP has had. Ironically, the more successful small MSPs are, the more rapidly they want to grow, hire more engineers, and enjoy more recurring revenue.
Patch Management As A Path To Recurring Revenue Growth For MSPs
It’s common knowledge among managed services providers (MSPs) that the centralized, streamlined management of patching reduces support ticket volume and improves support response times. But many MSPs aren’t aware that patching can also serve as the linchpin that fuels managed services growth with break-fix customers.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy
IaaS (Infrastructure-as-a-Service) is proving to be a leading service within the exploding cloud computing market. Gartner, for example, predicts that IaaS will achieve a compound annual growth rate (CAGR) of 41.3% through 2016, the fastest growing area of public cloud computing the research firm tracks. As would be expected, the market has been flooded in the past few years as established IT giants (e.g. IBM, Microsoft) and startups (e.g. ProfitBricks, CloudSigma) alike have come out with IaaS offerings.
Essential Guide To Selling Managed Cloud Services
In this guide we will address what a good prospect looks like, where to spend your time selling managed cloud services and how to close the deal.
Diversify Or Die: A Copier Dealer Moves Into Managed Services
To remain in business as long as East Texas Copy Systems (ETCS), which was established in 1945, you have to be vigilant of industry trends and embrace change. During the 2008 recession, ETCS unquestionably demonstrated these abilities, first by recognizing that copier, printer and paper usage were on the decline. And, secondly, noting that if it wanted to remain relevant, it needed to become an expert in selling the systems and solutions that were replacing its former office staples.
MANAGED SERVICES EVENTS
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
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FEATURED MSP-FOCUSED PRODUCTS
Partner Support Program Level Platforms delivers the deepest integration in the market, is 100% channel focused and will never sell to the end-customer. With this as part of our foundation, we provide MSPs one of the most comprehensive partner support programs in the industry. Your dedicated Partner Development Manager will ensure you have all the training and support you need to move your business to the next level. For more information please contact us at: firstname.lastname@example.org.
StorageCraft® ShadowProtect® Server™ One of the biggest challenges companies face is howto maximize business continuity and avoid businessdisruption following a server failure.
LabTech Mobile provides access to the power of LabTech from anywhere, at any time, from most mobile devices. The LabTech mobile app provides you the ability to respond to customers' support requests and resolve issues anywhere, 24/7.
Managed Hosting Solutions: Colocation We took colocation and made it infinitely better. By better we mean you no longer have to take on everything—including the capital expenses—just to keep control of your OS.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.