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LogicNow: There’s Discord Between Customers’ Expectations And Solutions Providers’ Delivery

A disconcerting level of discord exists between what customers need and expect and what IT service providers actually deliver, according to new research from LogicNow. The study reveals that IT service providers are seriously misaligned with customers’ needs, meaning that they are missing out on vast opportunities.

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MSP-FOCUSED MAGAZINE ARTICLES

  • Give SMB Customers An Enterprise Experience
    Give SMB Customers An Enterprise Experience

    Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Why You Need To Have Regular Reviews With Your Customers
    Why You Need To Have Regular Reviews With Your Customers

    The business review is one of the most important tools in the successful managed services provider’s (MSP’s) toolkit, but deciding on the frequency of those reviews is a very individual things says Dave Sobel, director of partner community for MAXfocus at LogicNow.

  • “Un-Reviews”... And Why You Should Have Them
    “Un-Reviews”... And Why You Should Have Them

    Ugh, I can already hear the collective groans taking place from just reading the word “review.”  Nothing sparks more dread, stress, and even fear from bosses and their reports than this time honored exercise in performance management. Comments I’ve heard over my years in HR range from,  “I don’t have time, you write it,” to “I need a highly detailed format to deliver every single quarter,” depending upon that manager’s style.

  • Advice For The IT Channel: 4 Ways To Market Your Business
    Advice For The IT Channel: 4 Ways To Market Your Business

    If you ask CEOs to name the most difficult aspect of their businesses, most will say the greatest challenge is reaching and retaining customers. The best way to educate your customers about your brand and the services you offer is through a strategic and coordinated approach to marketing.

  • The Top Objections To Cloud Security — And How To Overcome Them
    The Top Objections To Cloud Security — And How To Overcome Them

    Using the cloud for business is still an unknown frontier for many businesses. Regardless of their size or the markets they operate in, very few organizations understand the cloud well enough to leverage it to their advantage. That may also explain why IT providers run into so many objections relating to its security. People don’t trust what they can’t see, especially with data breaches jumping onto the priority list of most managers and owners.

  • 5-Second Rule: Why Prioritizing Web Protection Shouldn’t Take A Moment Longer
    5-Second Rule: Why Prioritizing Web Protection Shouldn’t Take A Moment Longer

    Malware is more menacing than ever. While antivirus and patch management are known needs, an equally critical third component for defending your IT clients is required. As MAXfocus Security Lead Ian Trump explains, it’s time to incorporate a security, monitoring and filtering solution.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform

    Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.

  • 6 Key Requirements For A Profitable NOC + Help Desk Service

    How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.

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MANAGED SERVICES EVENTS

Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    
LabTech Automation Nation June 1-3 Orlando, FL    
Channel Transitions -  Mid-Atlantic June 4 Newark, NJ    
D&H Distributing Mid-Atlantic Summer Technology Show June 4 Hershey, PA    
D&H Education Back-to-School Show June 17-18 Lancaster, PA    
ASCII Success Summit      June 25-26 Newark, NJ    
         

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Zenith Infotech CPR (Certified Partner Reseller) Program
    Zenith Infotech CPR (Certified Partner Reseller) Program Zenith Infotech invites you to breathe life into your already successful business by enrolling in our Gold or Platinum CPR program to receive added benefits that will help you to grow your business and put money back into your pocket. These programs include a free BDR and SmartStyle unit (*programs vary), cash back incentives, as well as reimbursement on marketing funds. Gold or Platinum members can take advantage of our exclusive Zenith University which provides online learning and product certifications.
  • Kaseya Patch Management
    Kaseya Patch Management Kaseya provides fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates.
  • Patch Manager - Built With Technicians In Mind
    Patch Manager - Built With Technicians In Mind

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  • StorageCraft ShadowProtect Small Business Server
    StorageCraft ShadowProtect Small Business Server Fast and Reliable Disaster Recovery, Data Protection and System Migration for Windows Servers. Maximize Business Continuity and Minimize Your Recovery Time Objective with ShadowProtect® Server™ and ShadowProtect® Small Business Server™.
More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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