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6 Things You Need To Know About HTG Peer Groups

I attended HTG Peer Groups meetings on May 4 in Dallas, TX, and it took only a few minutes to realize they are different from most meetings of solutions providers in the IT channel.

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MSP-FOCUSED MAGAZINE ARTICLES

  • Why RMM Is Right For Retail

    While it requires a different mindset for retail VARs who aren’t used to selling annuity services, remote monitoring and management (RMM) is a service that retail customers need.

  • 3 Pillars Of Managed Services Success

    Homing in on developing its employees, business processes, and business tools is the secret to this MSP’s consistent double-digit revenue growth.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • 5 Reasons Business Owners Have Increased Confidence In The Cloud
    5 Reasons Business Owners Have Increased Confidence In The Cloud

    It is somewhat safe to say that business owners can be a paranoid bunch (myself included).  Often times the responsibilities of owners far exceeds a single job requirement, so it is common to fear potential problems as well as what will be required of them to fix and/or deal with the issue.

  • How Best To View The Relationship Between Compliance And Security
    How Best To View The Relationship Between Compliance And Security

    In light of the recent wave of data breaches affecting diverse companies, from the small two-person medical office to the giant enterprises that have been in the news lately, it has become clear that despite having passed all the compliance audits successfully, organizations are still exposed to the danger of security breaches. The more we look into the problem, the better we can understand that there is a growing gap between being secure and being compliant.  

  • 4 Ways Elite MSPs Master Today’s Cloud And Mobility Waves
    4 Ways Elite MSPs Master Today’s Cloud And Mobility Waves

    There’s a lot of noise being made about cloud computing and mobile devices and how they’ll put the squeeze on traditional managed services provider (MSP) revenues and profits. But take a closer look and you’ll discover progressive MSPs are thriving, not drowning, amidst the market changes. The obvious question: “How are they doing it?”

  • The Best Approach To Defend Your SMB Clients Against Malware
    The Best Approach To Defend Your SMB Clients Against Malware

    If you use a computer, laptop, tablet or smart phone then you are at risk of being infected with malware. Malware comes in many varieties but none of them are beneficial to a company and some, without proper security plans already in place, could force you or your clients out of business. Would your company be able to continue if it lost access to all of your accounting data? If customers learned that the account details or private information regarding them was now in the hands of hackers because of a breach of systems would they understand? Imagine having every file on your computers and servers lost forever.

  • Security Problems With IoT And The Imminent Danger We Need To Prepare For
    Security Problems With IoT And The Imminent Danger We Need To Prepare For

    We’ve been hearing a lot about the Internet of Things (IoT) and have slowly watched its arrival into our everyday lives. Now, devices are streaming into the market with technology ranging from “smart” coffee makers and small appliances, home connected devices, and even the upcoming Apple Watch. These technologies have given early adopters something to think about. How do I keep my data safe when IoT can connect you with the entire cyber world?

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform
    MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform

    Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.

  • 6 Key Requirements For A Profitable NOC + Help Desk Service

    How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.

  • How MSPs Can Stay Relevant In The Era Of Cloud Computing

    As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.

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MANAGED SERVICES EVENTS

ISC West Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
Las Vegas
MSP World March 26-27 Orlando    
Interop March 27-April 1 Las Vegas    
HIMSS April 12-16 Chicago    
Cisco Partner Conference April  27-30 Montreal    
Kaseya Connect April 12-16 Orlando, FL    
TechSelect Partner Conference April 21-24 New Orleans    

IT Sales and Marketing Boot Camp

(Robin’s Big Seminar)

April 22-25 Nashville, TN    
ASCII Success Summit April 30-May 1 Austin, TX    
IMOne Spring May 3-6 Orlando, FL    
EMC World May 4-7 Las Vegas    
HTG Peer Groups Centralized Meeting May 4-8 Dallas, TX    
Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Mid-Market Services (MMS)
    Mid-Market Services (MMS)

    MMS services are designed around a larger, more complex IT infrastructure typically used by small and mid-sized businesses with up of up to 250 employees/users and a minimum of four (4) and a maximum of 100 servers or network devices.

  • StorageCraft® ShadowProtect® For Managed Service Providers™
    StorageCraft® ShadowProtect® For Managed Service Providers™ One of the biggest challenges managed service providers face is how to maximize business continuity and avoid business disruption for their customers following a system failure.
  • Enterprise Elite Services (EES)
    Enterprise Elite Services (EES)

    NetEnrich Enterprise Elite Services EES are designed to provide solution providers with a comprehensive suite of remote infrastructure and desktop managed services for enterprise clients with a large IT footprint or sophisticated technology solutions.

  • Kaseya Backup And Disaster Recovery Module
    Kaseya Backup And Disaster Recovery Module Kaseya Backup and Disaster Recovery (BUDR) provides real-time automated disk backup, disk imaging, file level backup and bare-metal restore for Windows servers and workstations.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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