A disconcerting level of discord exists between what customers need and expect and what IT service providers actually deliver, according to new research from LogicNow. The study reveals that IT service providers are seriously misaligned with customers’ needs, meaning that they are missing out on vast opportunities.
MSP-FOCUSED MAGAZINE ARTICLES
Give SMB Customers An Enterprise Experience
Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.
Solving The Enterprise Vs. SMB BDR Sales Dilemma
Four BDR (backup and disaster recovery) experts weigh in on where IT solutions providers should be focusing their sales efforts.
The Smart Way To Land A $100,000 Managed Services Sale
Conducting a network assessment and providing RMM (remote monitoring and management) services were keys to this MSP’s (managed services provider) big IT project win, which included monthly recurring revenue and ongoing upsell opportunities.
MSP-FOCUSED EXECUTIVE COMMENTARY
Advice For The IT Channel: 4 Ways To Market Your Business
If you ask CEOs to name the most difficult aspect of their businesses, most will say the greatest challenge is reaching and retaining customers. The best way to educate your customers about your brand and the services you offer is through a strategic and coordinated approach to marketing.
The Top Objections To Cloud Security — And How To Overcome Them
Using the cloud for business is still an unknown frontier for many businesses. Regardless of their size or the markets they operate in, very few organizations understand the cloud well enough to leverage it to their advantage. That may also explain why IT providers run into so many objections relating to its security. People don’t trust what they can’t see, especially with data breaches jumping onto the priority list of most managers and owners.
5-Second Rule: Why Prioritizing Web Protection Shouldn’t Take A Moment Longer
Malware is more menacing than ever. While antivirus and patch management are known needs, an equally critical third component for defending your IT clients is required. As MAXfocus Security Lead Ian Trump explains, it’s time to incorporate a security, monitoring and filtering solution.
10 Things Effective Leaders Do
Here is a list of things I find effective leaders doing — and doing well. See how many make your list of accomplishments.
The Top 3 Components Of A Business Continuity Solution For SMBs
When it comes to technology, small-to-midsize businesses (SMBs) want many of the same things as large enterprises. For example, they want to invest in cloud technologies to increase agility and reduce costs, and they want to leverage big data to drive growth and innovation.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
Using A Best Practice Approach To Efficiently Deliver Scalable, Competitive, And Profitable Managed Services
The future of Managed Services has never been brighter. Traditional, pure play MSPs now find themselves rubbing shoulders with a new breed of MSP. VoIP, print management, audio visual, copier providers and many others have converged on the managed services sector as a way to diversify their revenue and add new value to established customers.
MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform
Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.
6 Key Requirements For A Profitable NOC + Help Desk Service
How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.
MANAGED SERVICES EVENTS
|Autotask Community Live||May 17-19||Miami, FL|
|May 19-21||Greenville, SC|
|ASCII Success Summit||May 28-29||Chicago|
|LabTech Automation Nation||June 1-3||Orlando, FL|
|Channel Transitions - Mid-Atlantic||June 4||Newark, NJ|
|D&H Distributing Mid-Atlantic Summer Technology Show||June 4||Hershey, PA|
|D&H Education Back-to-School Show||June 17-18||Lancaster, PA|
|ASCII Success Summit||June 25-26||Newark, NJ|
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
For entry level to the most advanced label and receipt printing requirements, OKI offers a complete line of portable, desktop, and enterprise label printers to improve business performance with fast, high-resolution, and easy-to-read output.
Kaseya User State Management Module The integrated Kaseya User State Management (KUSM) add-on module provides an automated desktop migration solution and enables the definition and deployment of group profiles. IT Professionals can remotely deploy user customizations and machine “personalities” during operating systems, hardware or application upgrades, maintaining consistency across an organization and enforcing corporate standards. Combine KUSM and Intel® vPro™ Technology and contribute to the global “Green initiative”. Experience increased productivity while pro-actively promoting energy efficiency.
LabTech Mobile Device Management
LabTech Mobile Device Management (MDM) provides an environment where IT professionals can easily manage and secure mobile devices throughout their entire lifecycle. Built directly into LabTech, the MDM service allows for centralized management of all mobiles devices across all client sites from the same interface used to monitor your clients' networks.
Small Business Services (SBS)
NetEnrich Small Business Services SBS are designed to provide solution providers with a comprehensive suite of remote infrastructure and desktop managed services for their small business clients.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.