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2015 Verizon Data Breach Report: 9 Basic Patterns Cause Most Security Incidents

Verizon released its 2015 Data Breach Investigations Report (DBIR), which found that, while cybercriminals are using increasingly sophisticated means in their attacks, security breaches are precipitated in nine basic ways. By Christine Kern, contributing writer

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MSP-FOCUSED MAGAZINE ARTICLES

  • Why RMM Is Right For Retail

    While it requires a different mindset for retail VARs who aren’t used to selling annuity services, remote monitoring and management (RMM) is a service that retail customers need.

  • 3 Pillars Of Managed Services Success

    Homing in on developing its employees, business processes, and business tools is the secret to this MSP’s consistent double-digit revenue growth.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • 5 Ways To Win The Best Employees In A Talent Shortage
    5 Ways To Win The Best Employees In A Talent Shortage

    Talent. It’s hard to find and even harder to retain. The more specialized your field, the fewer qualified people there are to select from. And even if you’re fortunate enough to be located in a top tech hub saturated with talent—Silicon Valley, Seattle, Washington D.C., Boston, and Sacramento according to Forbes — you’ll have to work hard to keep competitors from luring away your best players.

  • Pop Quiz: What’s The Difference Between Compliance And Security?
    Pop Quiz: What’s The Difference Between Compliance And Security?

    The relationship between compliance and security is one that many IT types think they understand, but in reality don’t quite grasp. That’s why my ongoing effort to educate on this topic starts by asking the same question: Do you have smoke alarms in your home?

  • The Internet Of Things: Connecting The World Comes At A Cost
    The Internet Of Things: Connecting The World Comes At A Cost

    I love talking about the Internet of Things. The buzzword is awful, but it’s a favorite topic of mine, bringing together the idea of an intelligently connected world with practical devices to create systems. These systems add intelligence, allowing devices to communicate machine to machine and then take action as required.

  • Advice For A New MSP: Rediscover The Profitability Of Projects
    Advice For A New MSP: Rediscover The Profitability Of Projects

    Fifteen years ago, the margin pressure faced by VARs by the success of Dell's direct online sales model (and the many others that followed) created the conditions for the evolution of the IT industry from the VAR to the managed services provider (MSP) — transitioning from making retail margins to a recurring revenue model with aligned interests was an exciting salvation for many IT businesses and professionals around the world.

  • 20 Great Books That Can Help Build Your IT Solutions Provider’s Leadership Team
    20 Great Books That Can Help Build Your IT Solutions Provider’s Leadership Team

    Building a leadership team is an ongoing challenge. Yet it is one of the single most important tasks an owner/entrepreneur must do. Fortunately, there are many great books that can help make the task a little simpler.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • How MSPs Can Stay Relevant In The Era Of Cloud Computing

    As more companies adopt public cloud services from a variety of vendors, often with self-service provisioning and very attractive price points, managed service providers (MSPs) are finding their sphere of control in the enterprise shrinking rapidly. What customers used to rely on MSPs to handle, now can be handled by in-house IT and faceless third parties. However, this is hardly a death knell for MSPs.

  • Identity As A Service (IDaaS): Promising New Opportunity For MSPs

    Managed service providers are increasingly finding themselves in the role of “service brokers,” reselling public cloud services and struggling to stay relevant as their clients turn to self-service SaaS and IaaS offerings from commodity cloud vendors. Not only is this a challenging, race-to-the-bottom approach with low margins and stiff competition, but it is a difficult model to sustain and grow.

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MANAGED SERVICES EVENTS

ISC West Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
Las Vegas
MSP World March 26-27 Orlando    
Interop March 27-April 1 Las Vegas    
HIMSS April 12-16 Chicago    
Cisco Partner Conference April  27-30 Montreal    
Kaseya Connect April 12-16 Orlando, FL    
TechSelect Partner Conference April 21-24 New Orleans    

IT Sales and Marketing Boot Camp

(Robin’s Big Seminar)

April 22-25 Nashville, TN    
ASCII Success Summit April 30-May 1 Austin, TX    
IMOne Spring May 3-6 Orlando, FL    
EMC World May 4-7 Las Vegas    
HTG Peer Groups Centralized Meeting May 4-8 Dallas, TX    
Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Kaseya Patch Management
    Kaseya Patch Management Kaseya provides fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates.
  • N-central® - Award-Winning RMM & MSP Service Automation Platform
    N-central® - Award-Winning RMM & MSP Service Automation Platform

    N-central® is a #1 rated MSP Service Automation Platform. N-central is both flexible and powerful. Deliver best-of-breed services across multiple networks and sites - all from a single pane of glass.

  • OKI Healthcare Solutions
    OKI Healthcare Solutions Unquestionably, the business of delivering healthcare is becoming increasingly complex. Providers are being asked to deliver quality care, ensure patient safety and improve operations in an environment where costs are soaring and reimbursements are dwindling.
  • Zenith Infotech - Backup & Disaster Recovery Solution
    Zenith Infotech - Backup & Disaster Recovery Solution The Zenith Backup & Disaster Recovery (BDR) solution is carefully designed considering all aspects of backup, DR and offsite backup requirements for small business environments. The Zenith BDR offers solution providers the ability to build highly profitable revenue streams, while reducing customer downtime and minimizing their own technician’s time to manage and maintain backups.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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