A majority of all security concerns are directly related to phishing risks, according to a recent study from KnowBe4 and Osterman Research, but nearly 80 percent of those polled also say they have seen no improvement in the ways they proactively approach phishing. In fact, one-third see the problem actively worsening.
MSP-FOCUSED MAGAZINE ARTICLES
4 Mistakes To Avoid When Selling Healthcare IT
Healthcare IT solutions providers need to educate themselves — and maybe their clients, as well — on health IT-related regulations and on the solutions that meet their needs while keeping them in compliance.
SMBs In 2015: IT Budget For Cloud Solutions, Staying Connected
Solutions providers that understand SMBs’ needs for security, cost savings, and increased efficiency can grow their businesses — as well as customer loyalty.
The Education IT Market Could Offer More Opportunity Than You Think
Schools are buying solutions that help them control operational costs, comply with regulations, and evolve with the ways students consume information.
MSP-FOCUSED EXECUTIVE COMMENTARY
4 Things Every MSP And VAR Should Do On World Backup Day
World Backup Day is upon us. On Tuesday, March 31, folks around the world pause (or at least we imagine them doing so!) to reflect on the importance of backup and recovery and what it means to their business. Are you looking to celebrate? If you haven’t in the past and don’t know how, no need to panic. Here’s a list of four things that every MSP (managed services provider) and VAR should do to commemorate World Backup Day. By doing so, you also set a great example for the SMBs you serve.
Comprehending The True Opportunities In Engineering Applications Software
The technical applications software market* — those covering industries such as architecture, utilities, and manufacturing utilizing software such as PLM (product lifecycle management), CAD/CAM (computer-aided design/computer-aided manufacturing) and GIS (geographical information system) for engineering design — is highly detailed. Utilizing this software in a business environment means careful selection of the most useful of this software — and with a minimum of overlap.
Stuck On Your IT Services Business Strategic Plan? How A Coach Can Help Jump Start Progress
I heard Verne Harnish speak at a conference a few years ago. He said many great things but the most impactful (to me at least) observation he shared was around coaching. He shared how Tiger Woods, who at this point was at the pinnacle of his career, was impacted by a coach.
IT Solutions Providers: Which Lake Are You In?
When I was in college, I spent my summers working at a YMCA camp. I was responsible to keep all the trails, playing fields, and general areas mowed. I also did some general maintenance stuff around the camp as well. Occasionally, I would get to do some work down by the lake. It was here that I would witness hundreds of kids get in a canoe, many of them for the first time.
5 Steps To Building Profitable Customer Relationships
If relationships were effortless, they wouldn’t be the stuff that countless films, songs, and self-help books are made of. Customer relationships are no exception. And knowing how to cultivate and manage those relationships is essential to growing your profitability.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
4 Signs It’s Time For A New RMM
Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.
Golden Rules To Develop A Winning Sales Strategy
What sets your business apart from the competition may not be just having great products and a good technical team. They may have developed a sales strategy that has led to their success.
Don’t Let A Disaster Be Your First Backup Test
This ebook gives you a glimpse into the importance of testing backups and offers best practices for how and when to test so that when hardware failure, user error, or even a disaster wipes out your systems, you can recover with speed and confidence.
MANAGED SERVICES EVENTS
|HP Global Partner Conference||March 16-18||Las Vegas|
|Channel Partners Big Show||March 16-18||Las Vegas|
|CompTIA Member Meeting||March 24-26||Ponte Vedra, FL|
|ASCII Summit 2 – Columbus||March 25-26||Columbus, OH|
|ISC West||Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
|MSP World||March 26-27||Orlando|
|Interop||March 27-April 1||Las Vegas|
|Cisco Partner Conference||April 27-30||Montreal|
|Kaseya Connect||April 12-16||Orlando, FL|
|TechSelect Partner Conference||April 21-24||New Orleans|
(Robin’s Big Seminar)
|April 22-25||Nashville, TN|
|ASCII Success Summit||April 30-May 1||Austin, TX|
|IMOne Spring||May 3-6||Orlando, FL|
|EMC World||May 4-7||Las Vegas|
|HTG Peer Groups Centralized Meeting||May 4-8||Dallas, TX|
|Autotask Community Live||May 17-19||Miami, FL|
|May 19-21||Greenville, SC|
|ASCII Success Summit||May 28-29||Chicago|
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
Patch Manager - Built With Technicians In Mind
One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.
OKI Solutions As business printing specialists, OKI understands the dynamic challenges that face today's industries. We offer a full line of custom business printing solutions that increase business productivity and provide a low total cost of ownership to the end user.
Autotask Pro Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service Providers to sell, implement, deliver and bill their services.
StorageCraft ShadowProtect Small Business Server Fast and Reliable Disaster Recovery, Data Protection and System Migration for Windows Servers. Maximize Business Continuity and Minimize Your Recovery Time Objective with ShadowProtect® Server™ and ShadowProtect® Small Business Server™.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.