managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

One-Quarter Of Companies Fall Short Of Business Transformation Goals

A report from KPMG found that while the nearly all of U.S. companies are transforming their businesses (98 percent), about 25 percent fail to realize the optimal value of their initiatives.

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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • 7 Steps To A Seamless Email Marketing Campaign
    7 Steps To A Seamless Email Marketing Campaign

    Email marketing campaigns can be extremely effective, and are a relatively inexpensive marketing tactic. Assuming you’ve built up your prospect database, an email marketing campaign ensures you’ll reach a large audience with your message — whether you’re sharing educational “thought leadership” content, unveiling a new product offering, or following up after an event.

  • 6 Considerations That Make Or Break Business Continuity
    6 Considerations That Make Or Break Business Continuity

    The term disaster recovery conjures images of widespread flooding or a fire destroying data centers or rendering workplaces unrecognizable. Natural disasters and accidents are concerns, but the reality is disasters in enterprise IT are more frequently caused by mistakes or accidents unrelated to the weather or any other kind of large-scale accident.

  • 3 Things IT Solutions Providers Should Include In A Successful Email Marketing Campaign
    3 Things IT Solutions Providers Should Include In A Successful Email Marketing Campaign

    When it comes to building an effective email marketing campaign, it’s been my experience that it’s best to first ensure that you develop a plan and campaign that’s not only unique enough to grab the user, but will also effectively accomplish what you are trying to promote.

  • Driving Growth For Your IT Solutions Provider By Turning Customers Away
    Driving Growth For Your IT Solutions Provider By Turning Customers Away

    MBX’ Systems president Jill Bellak tells how focusing on the company’s most profitable customers resulted in double the revenue, a 32 percent increase in revenue per employee, and triple net profits.

  • Ask Coach: How Can IT Solutions Providers make Quadrant II Time More Effective
    Ask Coach: How Can IT Solutions Providers make Quadrant II Time More Effective

    What Should Solutions Providers Do During Quadrant II Time To Make IT More Effective? Time for a bit of wisdom from Nebraska. Vietnam veteran, retired U.S. Senator from Nebraska, and former Secretary of Defense Chuck Hagel once said that America would be better off if more of her leaders would spend more time looking out the window thinking. Warren Buffet, Omaha’s favorite son and the world’s most successful investor, has said the most important meeting he has every week is the meeting he has with himself. Strategic leaders spend time alone … thinking. That is wisdom.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Defending SMBs With Cloud-Managed Security
    Defending SMBs With Cloud-Managed Security

    Technology is a two edged sword. On one side, the introduction of new applications, devices, and web services makes people’s lives and jobs easier and more productive. On the other, the increase in user mobility, the migration to faster data pipes and the exchange of more information open businesses up to new threats and increased susceptibility to cyber attacks.

  • SMBs: The Attacker’s Target

    Cybercrime is increasing at epidemic proportions, from consumers, to SMB organizations to large enterprises. According to avtest.org, an independent service provider of anti-virus research, more malware was found in the past two years than in the previous 10 years combined. From 2013 to 2014, new malware jumped just over 71 percent from 83M to 142M new strains being introduced. And it turns out Small to Medium Business (SMB) organizations are becoming the cybercriminal’s “sweet spot”.

  • MSP Taps Business Synergies Between Solarwinds N-able And ConnectWise To Grow Services Business

    From day one, Tegen, Ltd., based in the U.K., has focused its business exclusively on managed services. Established in 2002, the firm has quickly made its mark, landing top clients such as Pets Corner – which maintains 80 pet stores across England – and expanding its practice in size and scope.

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MANAGED SERVICES EVENTS

Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    
LabTech Automation Nation June 1-3 Orlando, FL    
Channel Transitions -  Mid-Atlantic June 4 Newark, NJ    
D&H Distributing Mid-Atlantic Summer Technology Show June 4 Hershey, PA    
D&H Education Back-to-School Show June 17-18 Lancaster, PA    
ASCII Success Summit      June 25-26 Newark, NJ    
         

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Help Desk Manager - Award-Winning Help Desk And Ticket Tracking For MSPs
    Help Desk Manager - Award-Winning Help Desk And Ticket Tracking For MSPs

    Power Up Your Offerings with a Powerful Ticketing System.

  • AppAssure
    AppAssure

    Award-winning protection across physical, virtual and cloud environments that will get your business back up and running in 15 minutes or less.

  • StorageCraft® ShadowProtect® Server™
    StorageCraft® ShadowProtect® Server™ One of the biggest challenges companies face is howto maximize business continuity and avoid businessdisruption following a server failure.
  • OKI Healthcare Solutions
    OKI Healthcare Solutions Unquestionably, the business of delivering healthcare is becoming increasingly complex. Providers are being asked to deliver quality care, ensure patient safety and improve operations in an environment where costs are soaring and reimbursements are dwindling.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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