managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

New Report Reveals Contact Centers Still Playing Catch Up To Digital Demand

Global ICT services and solutions provider Dimension Data has found that, despite the continued explosion of digital contact as a customer engagement tool, contact centers are still playing catch-up when it comes to digital demand.

More Articles

MSP-FOCUSED MAGAZINE ARTICLES

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • How EMI And BI Drive Operational Performance For Your Manufacturing Clients
    How EMI And BI Drive Operational Performance For Your Manufacturing Clients

    To be able to leverage enterprise manufacturing intelligence (EMI) and business intelligence (BI), it is importance to understand what each brings to the table for a manufacturer. Do you know the differences between enterprise manufacturing intelligence (EMI) and business intelligence (BI)? Are they interchangeable? Complementary?

  • 5 Reasons Your IT Clients Should Adopt A Business Rules Management System
    5 Reasons Your IT Clients Should Adopt A Business Rules Management System

    Today’s enterprise is working harder than ever for increased effectiveness and agility in business operations. The management of business decisions is a critical means to achieving these goals, and operations and IT teams should be able to quickly modify the business rules that affect decisions.

  • Not All Of Your IT Clients Want The Cloud
    Not All Of Your IT Clients Want The Cloud

    Cloud computing is the hot thing in IT and your clients might be hearing it’s inevitable. Marketers will try to convince your clients that their data should be in the cloud, sooner or later. Maybe. Maybe not.

  • Ask Coach: How Do I Develop A True Leadership Team? Part 2
    Ask Coach: How Do I Develop A True Leadership Team? Part 2

    Q: How do I develop a true leadership team? Coach: In our previous discussion on leadership teams, we examined how a diverse team enhances your ability to come up with innovative ideas or to solve complex problems. Just to recap, issues generally have three dimensions: tactical (task), relational (people) and systemic (big picture).

  • The Transition From Entrepreneur To Leader
    The Transition From Entrepreneur To Leader

    Without a doubt the biggest challenges most small businesses face revolve around people.

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • 2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy
    2 Reasons You Should Rethink Your IaaS Go-To-Market Strategy

    IaaS (Infrastructure-as-a-Service) is proving to be a leading service within the exploding cloud computing market. Gartner, for example, predicts that IaaS will achieve a compound annual growth rate (CAGR) of 41.3% through 2016, the fastest growing area of public cloud computing the research firm tracks. As would be expected, the market has been flooded in the past few years as established IT giants (e.g. IBM, Microsoft) and startups (e.g. ProfitBricks, CloudSigma) alike have come out with IaaS offerings.

  • Essential Guide To Selling Managed Cloud Services

    In this guide we will address what a good prospect looks like, where to spend your time selling managed cloud services and how to close the deal.

  • Diversify Or Die: A Copier Dealer Moves Into Managed Services

    To remain in business as long as East Texas Copy Systems (ETCS), which was established in 1945, you have to be vigilant of industry trends and embrace change. During the 2008 recession, ETCS unquestionably demonstrated these abilities, first by recognizing that copier, printer and paper usage were on the decline. And, secondly, noting that if it wanted to remain relevant, it needed to become an expert in selling the systems and solutions that were replacing its former office staples.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

HTG Centralized Mtg      February 9-13, 2015 Phoenix
CompTIA TechAmerica  Febuary 9-10, 2015 Washington, DC
ASCII Summit 1 – Miami                February 19-20, 2015 Miami
ISC West Exhibit Hall: April 15-17, 2015
SIA Education@ISC West: April 14 – 16)
Las Vegas    
     
         

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.

FEATURED MSP-FOCUSED PRODUCTS

  • Mid-Market Services (MMS)
    Mid-Market Services (MMS)

    MMS services are designed around a larger, more complex IT infrastructure typically used by small and mid-sized businesses with up of up to 250 employees/users and a minimum of four (4) and a maximum of 100 servers or network devices.

  • LabTech Mobile
    LabTech Mobile

    LabTech Mobile provides access to the power of LabTech from anywhere, at any time, from most mobile devices. The LabTech mobile app provides you the ability to respond to customers' support requests and resolve issues anywhere, 24/7.

  • Managed Workplace 2012: Network Audits
    Managed Workplace 2012: Network Audits

    Running a Network Audit lets you rapidly identify and address critical — and potentially costly — issues for your clients.

  • OKI Printing Solutions
    OKI Printing Solutions Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

More Multimedia