managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

Channel Transitions Provides Answers To Your As-A-Service Questions

Our third event on the topic of transitioning from break-fix to the as-a-service model was held on Tuesday July 22 in Boston. Based on feedback from the initial respondents to our post-event survey, Channel Transitions East was a success. After pouring a lot of sweat into the event, I’m relieved. It’s not that I expected failure. We planned and prepared and prepared even more to set ourselves up to succeed. But there are so many moving parts to an event that you can’t help but wonder what will go wrong. Thankfully, everything was fine.

More Articles

MSP-FOCUSED MAGAZINE ARTICLES

  • Take Financial Services To The Cloud
    Take Financial Services To The Cloud

    This $213-million company’s record fiscal year is a result of overcoming customers’ cloud fears and expanding its managed services practice.

More Articles

MSP-FOCUSED EXECUTIVE COMMENTARY

  • Mastering Service Delivery Through Ticketing
    Mastering Service Delivery Through Ticketing

    Efficiency through automation is essential to growth, but it’s customer satisfaction with service delivery that’s critical to long-term profitability. It’s not only the technology in place, but how it’s used—and incorporated into a relationship with clients—that shapes success.

  • 5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus
    5 Keys To Increasing MSP Sales Part 4: Have A Sales Focus

    I speak in front of IT providers at many live events each year. During these events I poll the audience to see how many people have a goal of increasing their managed services revenue and normally over 95 percent of the hands in the audience go up. Then I ask how many people have a dedicated resource focused only on adding new managed services agreements. Very few hands are raised.

  • The Pitfalls Of Automated Social Media Tools
    The Pitfalls Of Automated Social Media Tools

    Like almost any marketing tool, social media can be a two-edged sword. If handled with care, a tweet can be engaging and appealing, generating brand awareness and positive consumer responses; if they are thoughtless or insensitive, they can severely damage your brand.

  • Things To Include In Your Elevator Speech
    Things To Include In Your Elevator Speech

    In this age of social media, coupled with our instant access to information from anywhere at any time, you might think the need for a traditional elevator pitch is obsolete. However, the old sales practice of crafting a short, succinct introduction to your organization may be more relevant than ever. 

  • Cloud Service Providers — 4 Things To Measure Before Leaping
    Cloud Service Providers — 4 Things To Measure Before Leaping

    As IT shops, both large and small, contemplate moving more of their systems off-premise and into the cloud, understanding how a potential service provider performs in real-world configurations is critical to a successful transition. Whether its bandwidth, uptime and availability, network peering points, ISPs, or even a high-level integrations like single sign-on (SSO), IT architects and administrators should “measure twice and ‘cutover’ once” before making the move to the cloud. With that in mind, here are four things to measure.

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • PSA Solution Helps Axcell Technologies Grow 50% In One Year
    PSA Solution Helps Axcell Technologies Grow 50% In One Year

    Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.

  • How Resellers Can Become The Trusted Advisors On Security Issues

    Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers. Becoming a trusted advisor requires that VARs make a concerted, continuous effort to learn not only about their clients’ business operations, but also about the optimum IT solutions for those customers – and that often means refusing to settle for the status quo.

  • The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions

    Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

Channel Transitions – East July 22 Boston
ASCII SMB IT Success Summit July 30-31 Providence (Warwick, RI)
CompTIA Channelcon Aug 4-7 Phoenix
GFI MAX 2014 Customer Conference Sep 8-10 Orlando, FL
ASCII SMB IT Success Summit Sep 17-18 Phoenix
Navigate - Continuum User Conference Sep 21-23 Boston    
Ingram IMOne - Fall Sep 21-24 Las Vegas
Channel Transitions – Midwest October 7 Chicago    
Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights

FEATURED MSP-FOCUSED PRODUCTS

  • Managed Services Back Office
    Managed Services Back Office Zenith provides infrastructure components to you, our partner, to allow you to build your managed services in the most cost- effective and efficient manner.
  • Help Desk
    Help Desk When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
  • Kaseya Comprehensive Reports
    Kaseya Comprehensive Reports IT Professionals need quick and easy access to the details of their networks. The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning.
  • Kaseya Patch Management
    Kaseya Patch Management Kaseya provides fast, easy and reliable Patch Management to keep your servers, workstations and remote computers up-to-date with the latest security patches and updates.
More Featured Products For MSPs

MSP-FOCUSED MULTIMEDIA

More Multimedia