Is it best to price your managed services offerings per device, per user — or using a different model? At Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, members of the managed services provider (MSP) panel Greg Zolkos, CEO of Atlas Professional Services, Jason Etheridge, president and CEO of Logic Speak, and Tom Clancy, co-founder of Valiant Technology, told which pricing models their companies use and why.
This MSP saw staff performance, innovation, and revenue improve significantly after focusing on its corporate culture.
This healthcare IT solution provider won a $6 million managed services contract with a large clinic by combining managed services with EHR (electronic health record) workflow consulting and outsourced billing services.
This cloud services provider is beating out huge competitors — and realizing double-digit revenue growth — by being a stickler on the basics.
In this digital age, where just about any content you can imagine is available on demand, people expect things faster, better, now. Your customers are no exception.
Ian Trump is a fan of ransomware; not because of what it does but because of how it’s refocused our attention on security. Here he offers four quick wins that will help you build a hard-to-hack fortress.
Conventional wisdom in the security industry says that as security is increased, productivity decreases proportionately. Everyone’s experienced it. Access to a certain application or server is denied unless the user is within the confines of the organization. Employees are required to log in to a virtual private network (VPN) when working remotely in order to access key corporate IT assets.
Shadow IT, information-technology systems and solutions built and used inside organizations without explicit organizational approval, can be lurking in any company’s infrastructure. In today’s modern cloud era with easy-to-leverage applications and devices, the IT department —or you, as an IT solutions provider — can very easily lose control.
Big Data has become one of the most reliable tools for businesses to discover more about their audience, focus their marketing plans, and boost their sales. Although it’s a complicated process, once it’s understood and harnessed, the benefits are immediate and long lasting.
eFolder has found that, despite the clear demarcation between the needs of “casual” users and working professionals, especially in security and collaboration, many businesspeople still select consumer-grade file sync services because they don’t understand the key differences between consumer-grade and business-grade file sync solutions.
Parker Ag Innovations, a seed and chemical distributor located in Emerson, Iowa, was looking to improve oversight of its warehouse operations with the addition of surveillance cameras.
The Webroot® 2015 Threat Brief provides an overview of the threats against a wide range of organizations and individuals during 2014. It is based on analysis of threat intelligence metrics automatically captured, analyzed and correlated across threat vectors by BrightCloud, a Big Data security engine that acts as the backbone for all Webroot endpoint solutions and threat intelligence services.
|ASCII Success Summit||October 22-23||Irvine, CA|
|Tigerpaw Partner Conference||October 28-30||Omaha, NE|
|Channel Transitions — Southeast||November 5||Orlando, FL|
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|SYNNEX Fall VARNEX||November 8-11||Anaheim, CA|
|ISV IQ Live! West||February 24, 2016||Santa Ana, CA|
|Channel Transitions||June 2, 2016||Philadelphia|
|Channel Transitions||September 14, 2016||Boston|
|ISV IQ Live! East||October 6, 2016||Philadelphia|
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
On demand services help our partners take on additional projects or on-demand requests from their customers to troubleshoot and manage databases, applications, servers and other network infrastructure.
Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.
Karl Palachuk, keynote speaker at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions on Sept. 24 at the DoubleTree Chicago-Downers Grove, joined the panel discussion at the event and shared advice for overcoming some customer objections to managed services.
Chester Ritchie, SVP at Worldpay, and Donte Kim, president of Nodus Technologies, discussed opportunities for managed services providers (MSPs) in payment processing beyond the retail and hospitality verticals. Ritchie and Kim spoke with Business Solutions editor in chief Mike Monocello at Channel Transitions VAR/MSP Executive Conference on Sept. 24 at the DoubleTree Chicago-Downers Grove.
Business Solutions president Jim Roddy interviewed Health IT Outcomes chief editor Ken Congdon at the Smart VAR Healthcare Summit on Aug. 11, 2015, at the Renaissance Dallas Richardson Hotel.