A study from Vormetric reveals 60 percent of U.S. IT decision makers surveyed keep sensitive data in the cloud. The 2015 Vormetric Insider Threat Report (ITR) is based on a survey conducted online on its behalf by Harris Poll in fall 2014 among 818 IT decision makers globally, including 408 in the United States, and analysis was performed in conjunction with analyst firm Ovum.
MSP-FOCUSED MAGAZINE ARTICLES
4 Mistakes To Avoid When Selling Healthcare IT
Healthcare IT solutions providers need to educate themselves — and maybe their clients, as well — on health IT-related regulations and on the solutions that meet their needs while keeping them in compliance.
SMBs In 2015: IT Budget For Cloud Solutions, Staying Connected
Solutions providers that understand SMBs’ needs for security, cost savings, and increased efficiency can grow their businesses — as well as customer loyalty.
The Education IT Market Could Offer More Opportunity Than You Think
Schools are buying solutions that help them control operational costs, comply with regulations, and evolve with the ways students consume information.
MSP-FOCUSED EXECUTIVE COMMENTARY
SMBs Are Getting Their Feet Wet With Hybrid Cloud Storage Solutions
I am likely preaching to the choir when I say, introducing small-to-medium sized business clients (SMB) to a new, highly innovative, many times expensive technology solution is no easy feat. Actually, the introduction isn’t really the hard part — getting that PO signed-off is where it becomes tricky.
5 Effective Ways To Help Your IT Clients Manage Passwords
Managing passwords can get overly complicated. Here are some tips to remember as an IT solutions provider along with how you can make the process easier for end users.
The White House Is Jumping On The Chief Data Officer Trend, Will Enterprises Follow Suit?
Government isn’t known for being on the cutting edge of innovation, because bureaucracy often interferes with decision making. It takes a lot of waiting and discussing before something actually gets done, especially when compared to the more nimble private sector.
3 Easy Ways For MSPs To Report Their Way To A Better Customer Relationship
The best managed services relationships are built around trust. As celebrated business leader Steven Covey once said, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” For managed services providers (MSP), trust comes from showing continuous value to customers over time. A relationship founded on trust is a powerful way for an MSP to protect critical business relationships from competitors as well.
How To Quickly Integrate A New Salesperson Into Your IT Company, Part 1
I was asked by one of our peer group members to provide some advice as it related to the hiring and onboarding of a new salesperson. The potential hire did not have an IT industry background. So my advice to him was twofold, focusing around how to get the non-IT person up to speed and how to quickly integrate the new hire into their company.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
4 Signs It’s Time For A New RMM
Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.
Golden Rules To Develop A Winning Sales Strategy
What sets your business apart from the competition may not be just having great products and a good technical team. They may have developed a sales strategy that has led to their success.
Don’t Let A Disaster Be Your First Backup Test
This ebook gives you a glimpse into the importance of testing backups and offers best practices for how and when to test so that when hardware failure, user error, or even a disaster wipes out your systems, you can recover with speed and confidence.
MANAGED SERVICES EVENTS
|HP Global Partner Conference||March 16-18||Las Vegas|
|Channel Partners Big Show||March 16-18||Las Vegas|
|CompTIA Member Meeting||March 24-26||Ponte Vedra, FL|
|ASCII Summit 2 – Columbus||March 25-26||Columbus, OH|
|ISC West||Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
|MSP World||March 26-27||Orlando|
|Interop||March 27-April 1||Las Vegas|
|Cisco Partner Conference||April 27-30||Montreal|
|Kaseya Connect||April 12-16||Orlando, FL|
|TechSelect Partner Conference||April 21-24||New Orleans|
(Robin’s Big Seminar)
|April 22-25||Nashville, TN|
|ASCII Success Summit||April 30-May 1||Austin, TX|
|IMOne Spring||May 3-6||Orlando, FL|
|EMC World||May 4-7||Las Vegas|
|HTG Peer Groups Centralized Meeting||May 4-8||Dallas, TX|
|Autotask Community Live||May 17-19||Miami, FL|
|May 19-21||Greenville, SC|
|ASCII Success Summit||May 28-29||Chicago|
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
Kaseya Comprehensive Reports IT Professionals need quick and easy access to the details of their networks. The ability to accumulate, track and analyze data over time is invaluable for tactical and strategic planning.
Kaseya Remote Desktop Management Kaseya’s Remote Control Software provides easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. With our remote control software you’ll no longer have to struggle to figure out how you’re going to find that laptop in the field, and you’ll never have to change your firewall settings in order to gain access to computers behind a NAT or gateway.
Kaseya Network Monitoring & Alerts Kaseya’s Network and Computer Monitoring Software gives IT professionals the ability to monitor what is going on with their network so they can stop or eliminate problems before they occur.
IT As A Service
The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.
CloudFounders Equips MSPs To Offer Cloud Solutions
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions.
WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.
GFI MAX Demonstrates Patch Management Feature
At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.