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Survey: Businesses See Benefit Of Mobile Technology For Customer Service

Sage has released the results of its recent survey, “Sage U.S. Survey on Mobile Devices 2014,” which indicates that interest in using mobile technology to conduct business is increasing among business leaders. The survey was conducted by Sage between April 18 and May 4, 2014, among an independent panel of small and medium-sized businesses in the United States.

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POS & PAYMENT PROCESSING MAGAZINE ARTICLES

  • How To Make Money Off EMV Today
    How To Make Money Off EMV Today

    Most merchants are laser-focused on doing one thing: selling their wares. POS terminals and payment processing only gain mindshare when they stand to help the merchants sell more or threaten to lose money. While EMV is important and something retailers are going to have to deal with, the deadline for compliance is still far enough on the horizon that merchants who are aware of it aren’t feeling much urgency to spend money to update their payment infrastructures. And, of course, there are plenty of merchants who are unaware of EMV and the deadline. So, if merchants aren’t feeling the urgency of the deadline, how can VARs make money off EMV now?

  • The Payment Industry’s Perspective On EMV

    “EMV is designed to authenticate the validity of the payment card presented at each POS, which it does very well, so there really are no shortcomings. It can do it offline and online; it’s very versatile and very configurable. Critics say it doesn’t do anything for e-commerce, but that’s because EMV isn’t designed for e-commerce. It’s specifically designed for a cardpresent transaction. The e-commerce environment has different needs, and there are various solutions available to mitigate fraud losses in that environment.” — Allen Friedman, director of payment solutions, Ingenico Group

  • ISVs Struggle With EMV

    Like VARs, ISVs have the tough task of trying to make sense of the official information (or lack thereof) concerning EMV. However, while VARs can take the (not advisable) wait-and-see approach, ISVs need to ensure they aren’t caught with a solution that lacks EMV capabilities when the time arrives. Additionally, ISVs will have to spend some time and money working on their EMV integrations. If you’re an ISV trying to determine your next steps regarding EMV and payment security, check out the following advice from other ISVs.

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POS & PAYMENT PROCESSING EXECUTIVE COMMENTARY

  • You Never Get A Second Chance: Onboarding Your New Employees
    You Never Get A Second Chance: Onboarding Your New Employees

    You’ve hired a new employee: congratulations!  It took hours of work and lots of expense to make that happen, and your team is relieved to know help is on the way. The new employee is excited too. They show up on day one, ready and eager to begin the next chapter of their working lives. But there’s just one problem: nothing was prepared. The receptionist doesn’t know who they are; their manager isn’t at that location; and they have no desk, computer or phone. At this point they are beginning to think they may have made a bad choice. 

  • The Pitfalls Of Automated Social Media Tools
    The Pitfalls Of Automated Social Media Tools

    Like almost any marketing tool, social media can be a two-edged sword. If handled with care, a tweet can be engaging and appealing, generating brand awareness and positive consumer responses; if they are thoughtless or insensitive, they can severely damage your brand.

  • Things To Include In Your Elevator Speech
    Things To Include In Your Elevator Speech

    In this age of social media, coupled with our instant access to information from anywhere at any time, you might think the need for a traditional elevator pitch is obsolete. However, the old sales practice of crafting a short, succinct introduction to your organization may be more relevant than ever. 

  • 3 Security Strategies Worth Considering Along With EMV, BYOD
    3 Security Strategies Worth Considering Along With EMV, BYOD

    A spate of high-profile data breaches and the ongoing threats posed by antiquated magnetic stripe technology has created the need for transformation across the retail and financial sectors — including the upcoming adoption of Europay-MasterCard-Visa (EMV) global standard chip cards throughout the U.S.

  • 7 Reasons Why PSA Platforms Are Better Than Homegrown Tools
    7 Reasons Why PSA Platforms Are Better Than Homegrown Tools

    The year was 2006, and our three-year-old company was going through a tremendous growth cycle. Our small team knew that the organic tools we had used early on [mostly spreadsheets, a quickly thrown together Access database, and an SaaS (Software-as-a-Service) accounting package] might be able to carry us through the current growth cycle but more than likely wouldn’t carry us through future cycles.

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RETAIL-FOCUSED WHITE PAPERS & CASE STUDIES

  • Vendor’s Tech Training Delivers Competitive Edge To VARs
    Vendor’s Tech Training Delivers Competitive Edge To VARs

    Even in an age where oceans of information are available online, well-designed, comprehensive technology training is still a valuable commodity. In fact, for many VARs, using what they learn from a technology vendor can create a significant competitive advantage.

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POS EVENTS

Channel Transitions – East July 22, 2014 Boston
RSPA RetailNOW Aug 3-6, 2014 Orlando, FL
BlueStar’s VARTECH  Sep 17-19, 2014 New Orleans
Harbortouch Accelerate Conference 2014 Sep. 30-Oct. 2, 2014 New Orleans
Channel Transitions – Midwest October 7, 2014 Chicago
Money2020 Nov 2-6, 2014 Las Vegas
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