By Gennifer Biggs, Business Solutions magazine.
Building trust with customers has long been touted as the foundation for healthy and profitable partnerships between services providers and clients. For MSP Mythos Technology, slowly earning the confidence of a community bank over 18 months has led to ongoing recurring revenues that are steadily climbing. Mythos connected with the bank through the partner network it uses to offer a full range of services to its customers. "If we don't have the core competencies in-house to resolve our clients' needs, then we leverage a wonderful partner network to deliver the best-of-breed solutions, and we manage that relationship," explains James Laszko, CTO of Mythos. When a vendor in that partner ecosystem needed voice over Internet Protocol (VoIP) expertise for a project it was handling, it called in Mythos. That project led to a solid relationship with the IT manager on the customer's side of that project, and when he moved on to a new job, he invited Mythos along. "We started at the new bank in San Diego with a little work here, a little work there," explains Laszko. "Today, we take care of everything a high-level IT department in-house would do. Plus, we save them 24% over having that expertise on staff."