In this white paper, Global Retail Insights, an IDC company, discusses how retailers are utilizing digital capture technologies to reduce costs, improve process efficiency and data accuracy, and be more "green." Results from a survey fielded in September 2008 provide the basis for an evaluation of the current situation, benefit opportunities, and future outlook for digital capture technologies in retail.
In this white paper we explore the state of forms processing (paper and electronic) across operational areas but target forms processing that supports store operations. Based on the survey results, Global Retail Insights believes many retailers are missing a significant opportunity to improve distributed enterprise forms processing and data acquisition. We identify processes that retailers should streamline from paper to electronic forms utilizing in-store multifunction printing, dot matrix printing, on-demand printing, color printing, and digital pens.