By Gennifer Biggs, security, storage, and managed services editor
One hindrance to the widespread deployment by MSPs of new technologies such as cloud computing or hosted IT solutions is their concern about how to protect their margins.
One MSP caught between technology and making a profit has taken action. Rich Anderson, CEO of Next Level Café, says his company talked for nearly a year with peers about the pricing conundrum caused by server consolidation (virtualization) and off-premise solutions such as cloud-based archiving. But Next Level Café has moved forward, changing from standard SLAs based on computing power to SLAs based on headcount pricing.
Read how Next Level Café worked through this process in our June 2010 issue — check out the "Current Issue" tab on the home page — or you can register now for the free Business Solutions Lunch & Learn webinar at 1 p.m. ET on Thursday, June 11. During that show, Anderson will explain why and how he changed his pricing model, and how it has helped his revenue and growth.