Magazine Article | February 1, 2017

Grow Your Managed Services Revenue Without Losing Your Personal Touch

By Jay McCall

A security-first focus and the decision to maintain a personal relationship with each customer are leading to revenue growth for this MSP in 2017.

The year 2016 can best be described as a rebuilding year for managed services provider (MSP) CCB Tech Group (CCB). The company, which has had several years of growth over its first 10 years in business, lost a couple of senior technicians to large enduser companies last year, which led Robert Coop, CEO, and Jeremy Colson, CTO, to spend less time on sales and more time hiring and training replacements — in addition to making a couple of big changes within the company. The fact that the 11-employee company was able to keep its revenue flat in 2016 was a victory in itself. Coop and Colson have big plans for CCB in 2017 and believe the changes and investments made in 2016 will help the company get back on a growth path this year.