Machines are getting more complex and service organizations in nearly every industry are feeling the pressure to monitor and keep their customers’ equipment up and running. Here’s why establishing a preventive maintenance program is a great place to start, and tips you can share with your field services clients for kicking one off in their businesses.
Customers purchasing equipment today have higher expectations than they did even five to 10 years ago. Not only do they expect a quality piece of equipment (quality is no longer a differentiator, it's the rule), they demand service expertise and a true partner to maintain their equipment and keep it running at peak performance.
This is good news for your service business clients that have a huge opportunity to expand beyond break-fix calls and create a recurring PM program that secures revenue streams and improves customer relationships.
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