IRVINE, Calif – Sage North America today announced that Vancouver, Wash.-based PROPAC Pharmacy benefits from a smooth audit process and has eliminated duplicate payments processes, thanks to help from a Sage business management system featuring Sage 300 ERP and the Sage Exchange payments platform. PROPAC is one of the largest long-term care pharmacies in the Pacific Northwest, with more than 100 employees and two pharmacies.
Sage 300 ERP for seamless reporting, simpler audit process
PROPAC implemented Sage 300 ERP (formerly Sage ERP Accpac) for its enterprise resource planning (ERP) solution soon after forming the new company in 2007. Sage 300 ERP is a comprehensive financial business management solution for midsized and smaller businesses looking to connect operations and gain insight that drives growth and profitability. With a high volume of bills to process – 3,000 per month – PROPAC needed a seamless ERP system.
“Sage 300 ERP is vital for report generation, especially during bank audits,” said Teresa Coleman, controller for PROPAC. “The complex financial reporting involved with pharmacy dispensing and billing means banks can have a challenging time following the transactions. A clean audit trail is essential to illustrating the accuracy of reported revenue and accounts receivables. Having Sage 300 ERP interfaced with our dispensing system means there’s no manipulation of accounts receivable, since revenue reports are generated within the ERP system. The integrated system results in a cleaner, easier audit process.”
PROPAC integrates revenue reporting with dispensing data using additional Sage 300 ERP modules. The company can generate source journals and queries directly from the databases, allowing the auditors to easily follow the audit trail from dispense to payment.
Sage Exchange for PCI compliance, payments integration
In 2011, PROPAC added Sage Exchange, a service by Sage Payment Solutions, the Sage North America payments division, and a secure, integrated payments platform that automatically posts transaction detail to the Sage 300 ERP solution. A Payment Card Industry (PCI), Payment Application Data Security Standard (PA-DSS)-certified payments platform, Sage Exchange can help small and midsized businesses like PROPAC eliminate dual data entry, reduce errors and streamline reconciliation.
Previously, a PROPAC billing representative would enter the customers’ card numbers into the credit card machine, receive authorizations and then store the information in a locked box until the accounting department could enter the transactions into Sage 300 ERP and shred the documents.
“With Sage Exchange, the account is reviewed with the customer, card information is entered into the Sage Exchange virtual terminal, authorization is received and the payment batch is posted in our Sage 300 ERP solution at the same time settlement information is received from the bank,” said Coleman. “No credit card information is written down or stored, so we can further ensure customers their credit card data is safe. We also save time by not duplicating each step in the transaction process.”
Sage Exchange also helps PROPAC more easily manage its autopay program. Previously, billing representatives manually entered each credit or debit card from the authorization form after verifying the balances and creating a log showing the customers’ account numbers and amounts to be charged. Then the log was given to the accounting department so each amount could be manually posted to customer accounts. Some accounts required a mailed receipt of credit card authorization, along with a receipt showing the payment posted to the account.
“With Sage Exchange, a representative can verify the autopay balance to be charged, charge the authorized card and post the payment all in one step,” said Coleman. “The overall process went from requiring two employees and a full work day to requiring one employee and half a work day, including the printing or emailing of any paid receipts needing to be sent to customers.”
A customer experience-focused business solutions partner
PROPAC is focused on building trust, creating relationships and providing the best customer experience. “Sage is a good partner for us, because they’re also focused on the customer experience,” said Coleman. “The Sage Summit customer conference gives me knowledge of new features and products to improve our accounting process and workflow. Sage is there to answer specific business-related questions, plus encourage customers to give feedback on product developments.”
Privately owned and located in Vancouver, Wash., PROPAC Pharmacy is a long-term care pharmacy servicing residents in skilled nursing facilities and assisted living communities all over the Pacific Northwest. PROPAC was originally formed in the early 1980s. When the original owners sold the pharmacy to a large national player in the 1990s, many employees stayed with the company. After another acquisition in 2007, several of the same employees started their own pharmacy under the PROPAC name. The company currently has 100 employees dedicated to providing a positive customer experience and has established a strong reputation as a reliable pharmacy that nurses and medical professionals can rely on for quality care with a positive attitude. For more information, visit: http://propacpharmacy.com/
Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 12,600 people and supports more than 6 million customers worldwide. For more information about Sage in North America, please visit the company website at NA.Sage.com. Follow Sage North America on Facebook, Facebook.com/SageNorthAmerica, and Twitter, Twitter.com/SageNAmerica.
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