Magazine Article | May 1, 2017

Turn A Phone Repair Request Into A Lucrative Managed Services Sale

By Jay McCall

This telecom and managed services provider fixed a dental client’s phone problems and resolved security issues that the client wasn’t even aware of.

Christopher Reagoso, president of A.F. Daniel Technology Group, will be the first to tell you that repairing consumer-grade telephones isn’t a viable business model. However, many of his company’s 150 customers initially thought that was how the MSP was going to help them. Once he showed them the value of upgrading to his managed VoIP offering, however, they realized that it was clearly the smarter investment.