News | March 28, 2012

VoxOx In Business, Division Of Telcentris, Announces Cloud Routing Solution For Call Centers

Company's Cloud Routing offering combines call routing technology with unique cloud architectures

Channel Partners Conference & Expo – Telcentris Inc., a leader in cloud communications and the creator of VoxOx and VoxOx In Business, recently announced the commercial availability of its Cloud Routing solution, which can be used to extend existing call center capacity or to manage inbound call traffic. The service is being introduced at the Channel Partners Conference & Expo in Las Vegas, March 27-29, 2012.

"With cloud routing, a phone is all that's necessary to create a virtual ‘call queue in the cloud'," said Cliff Rees, president of Telcentris. "That, in combination with our short call service, which launched earlier this month, provides us with a unique value proposition for call centers."

The Cloud Routing service is destination-agnostic and offers call centers the ability to quickly scale up and down as call volumes fluctuate. This solution also empowers call center staff with the ability to monitor remote contact center agents, generate reports, and view real-time telemetry, similar to sending calls to an inbound contact center queue. In addition, Cloud Routing enables agile response to sudden call traffic fluctuations, such as natural disasters or network / facility failures. Some of the key features include:

  • Call routing options (round robin, hunting, time of day, geo routing, etc.)
  • Call queuing
  • Inbound call recording
  • Real-time monitoring
  • Whisper messaging and Barge
  • Reverse matching
  • Call termination options
  • Billing codes, Call Tracking and long and short call reporting
  • SOAP services
  • API keys
  • and more

Cloud Routing is quoted on a custom basis. For more information, please contact sales@telcentris.com or call +1 (866) 612-VOIP, or email channel@telcentris.com for channel sales.

For those attending the Channel Partners Conference & Expo in Las Vegas, March 27-29, 2012, please visit the company's booth (#411). VoxOx In Business will be raffling off an iPad 3 today, Wednesday, March 28, 2012 at 5pm local time at the booth. Also, please stop by the "Selling Cloud-Ready Networks" panel today at 11:30am local time to meet Telcentris' president, Cliff Rees, who is moderating the panel.

About Telcentris, Inc.
Telcentris is an innovator in cloud-based unified communications and VoIP solutions for consumer, business and wholesale markets. For consumers, Telcentris delivers VoxOx, a free service that integrates voice, text, chat, fax, social networking and more. For businesses, Telcentris provides VoxOx In Business – a complete suite of VoIP business phone solutions that are more cost effective, efficient and easier to manage than traditional phone systems. Through a wholesale division, Telcentris also offers turnkey VoIP solutions and carrier services. The foundation of the company's offerings is its award-winning unified communications platform in the cloud that enables the company and its customers to build powerful, scalable applications and services. Founded in 2006, Telcentris is headquartered in San Diego. For more information, visit http://www.telcentris.com.

SOURCE: Telcentris Inc.