Managed Services Executive Commentary

  1. Women In The Channel: How’s That Working For Them?
    10/6/2016

    I started in the channel 30 years ago, working for a Novell and IBM VAR followed by a stint for Novell Platinum Partner, LANSystems. By Dede Haas, CA-AM, Channel Sales Strategist, Practitioner, & Coach, DLH Services, LLC

  2. Voice Authentication: Customer Satisfaction Meets Increased ROI
    10/5/2016

    All your customer wanted was a simple, efficient interaction with your call center. But instead he finds himself jumping through hoops to prove he is who he says he is. By Jessica Foreman

  3. How To Add Security To Your Offering
    10/5/2016

    We can’t help but get numb to the number of security attacks in the news over the past few months with Large Enterprises making for a particularly attractive target. However, you’re just as vulnerable and more likely to get hit when you’re a small business. By Mauricio Bayon, president, Bayon Technologies Group and ASCII Group Member Since 2016

  4. Shared Service Management Required In The Era Of “The Google Effect”
    10/4/2016

    Supporting departments within organizations have traditionally focused on managing and continually improving their own services. By Nancy Van Elsacker, president, TOPdesk USA

  5. The New Reality Of Prospecting
    9/30/2016

    During the course of my sales and sales coaching careers, I've seen traditional prospecting strategies — canvassing, networking, cold-calling, et cetera — become increasingly less effective. As a matter of fact, most salespeople do their best to avoid prospecting because they know, based on their experience, it does not produce the desired effect: more first meetings. By Gil Cargill, Sales Acceleration Coach

  6. How To Use Ransomware To Drive BDR Sales
    9/29/2016

    The concept of ransomware is not new — it has been a part of the cyber threat landscape for more than 20 years. But, what makes it important to today’s cyber-security conversation is the emergence of “crypto” ransomware, i.e. CryptoLocker, CryptoWall, Locky, TeslaCrypt, and more recently Cerber. By Neal Bradbury, Senior Director of Business Development, Intronis MSP Solutions by Barracuda

  7. 6 Ways To Drive Greater Return On Your Process Improvement Investment
    9/28/2016

    Improving processes isn’t just about creating new flowcharts and Word documents; it’s about improving the consistency and quality of execution, increasing efficiency, and facilitating innovation within your organization. These are the guidelines and workflows that, when managed effectively, can define and improve how your company operates from the C-Suite to the server room.

  8. How To Hire Your First Sales Rep … Profitably!
    9/27/2016

    At some point in the growth of all MSPs, IT consultants, VARs, and/or software salesforces, the need to hire the first salesperson becomes apparent. Typically, this is stimulated by one of several factors. By Gil Cargill, Sales Acceleration Coach

  9. Access Governance And The Cloud: The Reasons Why
    9/26/2016

    Access governance continues its climb toward becoming a dominant force in a growing market in a plethora of industries throughout the U.S. and beyond. Organizations now more than ever investing resources in access governance solutions so they can improve process efficiency and the security of their networks without much effort. By Dean Wiech, managing director, Tools4ever

  10. Get Ready For Retail Deployment As A Service
    9/16/2016

    No longer an isolated, occasional event, technology deployment occurs almost continuously now, and retailers should be thinking about changing the way they plan, budget, manage, and support deployment cycles in this new world.